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For Companies At a Glance
- Tasks: Engage with customers, follow up on sales, and negotiate deals through calls.
- Company: Join Anglian Home Improvements, a leader in home enhancements with a commitment to diversity.
- Benefits: Enjoy competitive pay, performance bonuses, remote doctor access, gym discounts, and 31 days holiday.
- Why this job: Be part of a dynamic team that values your input and offers growth opportunities.
- Qualifications: Proven telesales experience, excellent communication skills, and a passion for customer service.
- Other info: Flexible shifts available and a focus on creating an inclusive workplace.
The predicted salary is between 25000 - 35000 £ per year.
At Anglian Home Improvements we are looking for Sales Support Advisors to support our Sales Support Contact Centre based in Norwich. The role is responsible for calling all prospective customers to follow up on our sales appointments and sits uniquely between having customer service skills and sales skills equally.
The purpose of the Call Centre role is to engage with the prospective customer, either following a sales appointment, or to follow up their registered interest in our product arranging a sales appointment with a Sales Representative or to provide further information to the prospective customer for the Sales Support Agent to negotiate and complete the sale.
The role:
- Developing and nurturing sales opportunities and negotiating a sale
- Engaging with prospective customers that we have already engaged with
- Negotiating a sale through outbound calls and overcoming objections
- Maximising opportunities from existing leads for business growth
- Achieving set sales performance targets through matching the right products and service to the prospective customer
- Maintaining up to date product knowledge
- Ensuring all databases and customer information is accurate, in line with GDPR and other statutory legislation
What We Need:
- Proven success in a telesales role and the ability to be able to close a sale
- A passion for talking, rapport building and offering a great customer experience
- A proven track record of meeting and exceeding sales targets and providing an excellent customer experience
- Determination to succeed, be focused and remain motivated
- Excellent communication skills to enhance sales values and conversion
What We Offer:
- Competitive salary and generous performance bonus with up to £31,119 per annum earnings potential
- Paid time off to volunteer
- Shifts available Monday to Friday, with a weekend rotation
- Staff Benefits and Perks, such as 24hr remote access to a doctor, discounted gym memberships, a wide variety of retail and hospitality discounts
- Generous Staff Purchase Scheme
- 31 days holiday, increasing to 33 days after 2 years service
Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Sales Support Advisors employer: Anglian Home Improvements
Contact Detail:
Anglian Home Improvements Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Advisors
✨Tip Number 1
Familiarise yourself with the products and services offered by Anglian Home Improvements. Understanding the features and benefits will help you engage more effectively with prospective customers and answer their queries confidently.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Role-playing different scenarios can help you become more comfortable with overcoming objections and closing sales during your calls.
✨Tip Number 3
Research common sales techniques and strategies that are effective in telesales. Being knowledgeable about these methods can give you an edge when negotiating and maximising opportunities with leads.
✨Tip Number 4
Network with current or former employees of Anglian Home Improvements to gain insights into the company culture and expectations. This can provide you with valuable information that may help you stand out during the interview process.
We think you need these skills to ace Sales Support Advisors
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telesales and customer service. Use specific examples that demonstrate your ability to close sales and meet targets, as these are key aspects of the Sales Support Advisor role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for sales and customer engagement. Mention your proven track record in meeting sales targets and how you can contribute to Anglian Home Improvements' success.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your ability to build rapport and engage with customers. Use clear and concise language throughout your application.
Highlight Relevant Achievements: Include specific achievements from previous roles that demonstrate your sales success and customer service excellence. Quantify your accomplishments where possible, such as exceeding sales targets by a certain percentage.
How to prepare for a job interview at Anglian Home Improvements
✨Showcase Your Sales Skills
Make sure to highlight your previous experience in telesales and any specific achievements. Be prepared to discuss how you successfully closed sales and overcame objections in past roles.
✨Demonstrate Customer Engagement
Since the role involves engaging with prospective customers, share examples of how you've built rapport and provided excellent customer service. This will show your ability to connect with clients effectively.
✨Know the Product Inside Out
Familiarise yourself with Anglian Home Improvements' products and services. Being knowledgeable will not only help you answer questions but also demonstrate your commitment to the role.
✨Prepare for Common Objections
Think about potential objections you might face during calls and prepare your responses. This will help you feel more confident and ready to negotiate effectively during the interview.
