At a Glance
- Tasks: Help customers, build relationships, and turn enquiries into sales opportunities.
- Company: Join a growing team focused on exceptional customer service.
- Benefits: Competitive salary, 31 days holiday, health benefits, and employee discounts.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Make a real impact by delivering outstanding service and driving sales.
- Qualifications: Experience in customer service or sales, strong communication skills.
Do you enjoy helping customers, building relationships and turning enquiries into sales opportunities? We're looking for a motivated and customer-focused Sales and Service Advisor to join our growing team. This is a varied role combining customer service, sales support and quotation management, helping customers find the right repair and maintenance solutions while maximising commercial opportunities.
As the first point of contact for inbound enquiries, you'll provide an outstanding customer experience, prepare quotations, identify customer needs, and confidently upsell and cross-sell relevant services to drive revenue and customer satisfaction.
Key Responsibilities- Handle inbound customer enquiries via phone, email and online channels.
- Prepare accurate quotations for repair, maintenance and service work.
- Identify opportunities to upsell and cross-sell products and services.
- Follow up quotations to convert enquiries into booked work.
- Build strong customer relationships through excellent service and communication.
- Coordinate with internal teams to ensure timely and efficient service delivery.
- Maintain accurate customer records and job information.
- Support business growth by maximising every customer interaction.
- Experience in customer service, internal sales, sales administration, telesales, account management or service coordination.
- A confident communicator with strong telephone and relationship-building skills.
- Commercially minded with the ability to identify sales opportunities.
- Experience producing quotations, estimates or sales proposals would be advantageous.
- Strong organisational skills and attention to detail.
- Comfortable using CRM systems and Microsoft Office applications.
- Competitive Salary
- 31 Days holiday per annum, including Banks Hols, increasing to 33 days with service, plus your birthday off annually
- Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme & mental health resources
- Heavily discounted employee purchase scheme on all Company products
- Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones
If you're passionate about delivering excellent customer service, enjoy sales conversations and thrive in a fast-paced environment, we'd love to hear from you. Apply today and help us deliver exceptional service while driving valuable sales opportunities for our customers.
Sales and Service Advisor employer: Anglian Home Improvements
Anglian Home Improvements is an exceptional employer, offering a dynamic work culture in Norwich that prioritises safety and operational excellence. Employees benefit from additional holiday days, a comprehensive health plan, and ample opportunities for professional growth, making it a rewarding place to advance your career in manufacturing leadership.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Anglian Home Improvements. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Anglian Home Improvements before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales and Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Anglian Home Improvements:Your cover letter is your chance to shine! Tell us why you want to work at Anglian Home Improvements specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Anglian Home Improvements!
How to prepare for a job interview at Anglian Home Improvements
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
