At a Glance
- Tasks: Lead and organise installation teams while ensuring top-notch customer service.
- Company: Join a leading home improvement company with a focus on quality and teamwork.
- Benefits: Enjoy a competitive salary, pension, company car, and 31 days holiday.
- Other info: Access to health benefits, employee discounts, and financial well-being resources.
- Why this job: Make a real difference in customers' homes while developing your leadership skills.
- Qualifications: Experience in installation processes and strong interpersonal skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are currently seeking a Field Manager to join our team. You will be at the heart of our daily operations, field based, leading and organising our self‑employed Installation teams, inspecting works completed. At all times providing first class service to our customers to ensure that installations are completed within agreed timescales and to Anglian's quality standards.
Responsibilities
- Deliver an exceptional customer experience, adhering to Anglian standards.
- Monitor 6-7 installation teams to ensure timely and quality installations.
- Provide support to installation teams to develop their skills and performance.
- Handle customer installation queries or issues in a professional and timely manner thus enabling prompt account settlement upon completion of the job.
- Ensure that installations are completed in line with H&S standards.
Qualifications
- Knowledge of installation processes and best practices.
- Good On‑Site presence; interpersonal skills, comfortable talking to customers.
- Previous experience in a similar role within the home improvement or construction industry.
- Strong organisational abilities with a keen attention to detail.
- Valid driver's licence to travel as required within the region.
Benefits
- Competitive salary.
- Pension.
- Company Car.
- 31 days holiday (including Bank Holidays and increasing to 33 days with service within 2 years).
- An additional paid day for your birthday.
- Paid time off annually to volunteer.
- Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources.
- Heavily discounted employee purchase scheme on all Company products.
- Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones.
- Salary sacrifice benefits - enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions.
- Access to extensive financial well-being resources including flexible pay and competitive savings & borrowing products.
- Employee recognition schemes.
Field Manager in Poole employer: Anglian Home Improvements
Anglian is an exceptional employer that prioritises employee well-being and development, offering a competitive salary, comprehensive health benefits, and generous holiday allowances. With a strong focus on customer satisfaction and quality standards, our collaborative work culture empowers Field Managers to lead installation teams effectively while enjoying unique perks such as discounted products and financial well-being resources. Join us in a role that not only enhances your career but also allows you to make a meaningful impact in the home improvement industry.
StudySmarter Expert Advice🤫
We think this is how you could land Field Manager in Poole
✨Tip Number 1
Get to know the company inside out! Research Anglian's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to field management and customer service. Think about specific examples from your past experience that demonstrate your skills and how you handle challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression and shows your enthusiasm for the position.
We think you need these skills to ace Field Manager in Poole
Some tips for your application 🫡
Show Your Experience:When you're writing your application, make sure to highlight any previous experience in the home improvement or construction industry. We want to see how your background aligns with the role of Field Manager and how you can bring value to our team.
Be Customer-Focused:Since delivering an exceptional customer experience is key for us, include examples of how you've handled customer queries or issues in the past. This will show us that you understand the importance of customer service in this role.
Detail Your Skills:We love a keen attention to detail! Make sure to mention your organisational abilities and any relevant skills that would help you monitor installation teams effectively. The more specific you are, the better!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Field Manager position. We can't wait to hear from you!
How to prepare for a job interview at Anglian Home Improvements
✨Know Your Stuff
Make sure you brush up on installation processes and best practices. Familiarise yourself with Anglian's quality standards and customer service expectations. This will show that you're not just interested in the role, but that you understand what it takes to excel in it.
✨Show Off Your People Skills
As a Field Manager, you'll be leading installation teams and interacting with customers. Prepare examples of how you've successfully managed teams or resolved customer issues in the past. This will demonstrate your interpersonal skills and ability to handle challenges professionally.
✨Be Organised
With 6-7 installation teams to monitor, organisation is key. Bring a plan to the interview that outlines how you would manage your time and resources effectively. This could include tools or methods you use to keep track of projects and ensure timely installations.
✨Safety First
Understand the health and safety standards relevant to the role. Be ready to discuss how you would ensure compliance on-site and how you’ve handled safety issues in previous roles. This shows that you take safety seriously and are committed to maintaining high standards.
