At a Glance
- Tasks: Engage with customers, follow up on sales, and negotiate deals through calls.
- Company: Join Anglian Home Improvements, a leader in home enhancements.
- Benefits: Competitive salary, performance bonuses, and generous holiday allowance.
- Other info: Flexible shifts, volunteer time off, and a commitment to diversity and inclusion.
- Why this job: Make an impact by helping customers find the perfect solutions for their homes.
- Qualifications: Telesales experience and a passion for customer engagement.
At Anglian Home Improvements we are looking for Sales Support Advisors to support our Sales Support Contact Centre based in Norwich. The role is responsible for calling all prospective customers to follow up on our sales appointments and sits uniquely between having customer service skills and sales skills equally.
The purpose of the Call Centre role is to engage with the prospective customer, either following a sales appointment, or to follow up their registered interest in our product arranging a sales appointment with a Sales Representative or to provide further information to the prospective customer for the Sales Support Agent to negotiate and complete the sale.
The role:
- Developing and nurturing sales opportunities and negotiating a sale
- Engaging with prospective customers that we have already engaged with
- Negotiating a sale through outbound calls and overcoming objections
- Maximising opportunities from existing leads for business growth
- Achieving set sales performance targets through matching the right products and service to the prospective customer
- Maintaining up to date product knowledge
- Ensuring all databases and customer information is accurate, in line with GDPR and other statutory legislation
What We Need:
- Proven success in a telesales role and the ability to be able to close a sale
- A passion for talking, rapport building and offering a great customer experience
- A proven track record of meeting and exceeding sales targets and providing an excellent customer experience
- Determination to succeed, be focused and remain motivated
- Excellent communication skills to enhance sales values and conversion
What We Offer:
- Competitive salary and generous performance bonus with up to £31,119 per annum earnings potential (pro rata)
- 16 hours a week
- Paid time off to volunteer
- Shifts available Monday to Friday, with a weekend rotation
- Staff Benefits and Perks, such as 24hr remote access to a doctor, discounted gym memberships, a wide variety of retail and hospitality discounts
- Generous Staff Purchase Scheme
- 31 days holiday, increasing to 33 days after 2 years service (Pro rata)
Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Part Time Sales Support Advisors employer: Anglian Home Improvements
At Anglian Home Improvements, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture in our Norwich-based Sales Support Contact Centre. With competitive salaries, generous performance bonuses, and a commitment to employee growth through ongoing training and development, we empower our team to excel in their roles while enjoying a range of benefits including paid volunteer time and discounts on health and wellness services. Join us to be part of a dynamic team that values collaboration and strives for success together.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Sales Support Advisors
✨Tip Number 1
Get to know the company inside out! Before you step into that interview, do a bit of homework on Anglian Home Improvements. Understand their products, values, and what makes them tick. This will help you connect better during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your pitch! Since this role is all about engaging with customers, make sure you can confidently talk about your sales experience and how you've closed deals in the past. Role-play with a friend or even in front of the mirror to nail your delivery.
✨Tip Number 3
Be ready to handle objections like a pro! Think about common objections you might face when selling and prepare your responses. This will not only boost your confidence but also demonstrate your problem-solving skills during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Part Time Sales Support Advisors
Some tips for your application 🫡
Show Off Your Sales Skills:Make sure to highlight your experience in telesales and any achievements you've had in closing deals. We want to see how you can bring that passion for sales to our team!
Personalise Your Application:Tailor your application to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Keep It Clear and Concise:When writing your application, be clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our recruitment process smoothly.
How to prepare for a job interview at Anglian Home Improvements
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of the products and services offered by Anglian Home Improvements. This will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Show Off Your Sales Skills
Prepare to discuss your previous telesales experience and be ready to share specific examples of how you've successfully closed sales. Highlight any techniques you used to overcome objections and build rapport with customers.
✨Practice Active Listening
During the interview, showcase your communication skills by actively listening to the interviewer. Respond thoughtfully to their questions and engage in a two-way conversation. This will reflect your ability to connect with prospective customers.
✨Demonstrate Your Motivation
Express your determination to succeed in the role. Share what drives you to meet and exceed sales targets, and how you plan to maintain that motivation while working in a part-time capacity. Employers love to see passion and commitment!
