At a Glance
- Tasks: Join our team as an Office Administrator, coordinating operations and delivering top-notch customer service.
- Company: Anglian is a leading home improvement company focused on quality products and exceptional service.
- Benefits: Enjoy 31 days holiday, health perks, and discounts on major retailers.
- Other info: We value diversity and inclusion, ensuring a welcoming workplace for everyone.
- Why this job: Make a real impact in a supportive environment with opportunities for career growth.
- Qualifications: Strong communication skills and proficiency in Microsoft Office are essential; CRM experience is a plus.
The predicted salary is between 27000 - 42000 £ per year.
Location: PO15 5RU, Fareham, Hampshire, England
Status: Full Time
At Anglian we’re a leading home improvement company committed to providing high-quality products and exceptional service. Our success is built on innovation, dedication, and a customer-first approach. Join us to make a real impact in an exciting and fast-paced industry.
The Role
We are currently seeking an Office Administrator to join our thriving, friendly team. You will be at the heart of our operations, ensuring seamless coordination and outstanding customer service. We're looking for a detail-oriented and customer-focused individual to support our team in ensuring the smooth running of our local depot. From coordinating installation teams to resolving operational issues, you will play a vital role in maintaining our high standards, and ensuring each customer has a positive experience.
Key Responsibilities
- You will be the main contact point for our customers, delivering exceptional customer service by promptly assisting with any queries or concerns.
- Coordinate installation teams, trades, and customers to ensure smooth project execution.
- Monitor and track appointment schedules and installation plans to ensure deadlines are met.
- Maintain accurate records project details related to installations.
- Resolve operational issues efficiently to minimise disruptions.
- Process purchase orders and reconcile invoices.
What We’re Looking For
- Excellent communication and interpersonal skills.
- Strong organisational abilities with a keen attention to detail.
- Ability to manage multiple tasks and prioritise effectively.
- Proficiency in Microsoft Office suite (Word, Excel, Outlook).
- Familiarity with customer relationship management (CRM) software is advantageous.
Why Join Us?
- Pension
- 31 days holiday, increasing with service, plus have your birthday off
- Paid time off annually to volunteer
- Comprehensive health & well-being benefits including cycle to work scheme, heavily discounted gym memberships and free access to mental health first aiders
- Heavily discounted group discount scheme on all products
- Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, food shopping and most major high street retailers
- Opportunity to work with a forward-thinking and supportive team.
- Career development and continuous learning opportunities.
Take the next step in your career by applying today!
Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Office Administrator in Fareham employer: Anglian Home Improvements
Anglian Home Improvements is an exceptional employer, offering a dynamic work culture in Norwich that prioritises safety and operational excellence. Employees benefit from additional holiday days, a comprehensive health plan, and ample opportunities for professional growth, making it a rewarding place to advance your career in manufacturing leadership.
StudySmarter Expert Advice🤫
We think this is how you could land Office Administrator in Fareham
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Anglian places a strong emphasis on customer service and teamwork, so be prepared to discuss how your personal values align with theirs during any interviews or conversations.
✨Tip Number 2
Highlight your organisational skills in any discussions. As an Office Administrator, you’ll need to manage multiple tasks efficiently, so think of specific examples from your past experiences that demonstrate your ability to prioritise and stay organised.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially Excel and Outlook. Being proficient in these tools is crucial for the role, so consider doing a quick online course or tutorial to refresh your knowledge before any interviews.
✨Tip Number 4
Prepare to discuss your experience with customer relationship management (CRM) software. If you have used any CRM systems in the past, be ready to explain how you utilised them to enhance customer service and streamline operations.
We think you need these skills to ace Office Administrator in Fareham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the Office Administrator role. Focus on your organisational abilities, customer service experience, and proficiency in Microsoft Office.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your skills align with the responsibilities listed in the job description.
Highlight Communication Skills:Since excellent communication is key for this role, provide examples in your application that demonstrate your interpersonal skills and ability to resolve issues effectively.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an Office Administrator.
How to prepare for a job interview at Anglian Home Improvements
✨Showcase Your Communication Skills
As an Office Administrator, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Think of examples where you've successfully resolved customer queries or coordinated with teams.
✨Highlight Your Organisational Abilities
This role requires strong organisational skills. During the interview, share specific instances where you managed multiple tasks or projects simultaneously. Discuss how you prioritised your workload to meet deadlines and maintain high standards.
✨Familiarise Yourself with Relevant Software
Proficiency in Microsoft Office and CRM software is advantageous for this position. Brush up on your skills in these applications before the interview, and be ready to discuss how you've used them in previous roles to enhance efficiency.
✨Prepare Questions About the Role
Demonstrate your interest in the position by preparing thoughtful questions about the Office Administrator role and the company culture. This shows that you're not only interested in the job but also in how you can contribute to the team.
