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- Tasks: Join us as an Office Administrator, coordinating teams and ensuring top-notch customer service.
- Company: Anglian is a leading home improvement company focused on quality and customer satisfaction.
- Benefits: Enjoy 31 days holiday, health perks, and discounts on products and experiences.
- Why this job: Be part of a supportive team in a fast-paced industry making a real impact.
- Qualifications: Strong communication skills and proficiency in Microsoft Office are essential.
- Other info: Opportunities for career development and a commitment to equality and inclusion.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Overview
Location: CB23 8SQ, Bar Hill, Cambridgeshire, England
Internal job ref: 1003219885
Status: Full Time
At Anglian we are a leading home improvement company committed to providing high-quality products and exceptional service. Our success is built on innovation, dedication, and a customer-first approach. Join us to make a real impact in an exciting and fast-paced industry.
The Role
We are currently seeking an Office Administrator to join our thriving, friendly team based in Bar Hill. You will be at the heart of our operations, ensuring seamless coordination and outstanding customer service.
We\\\’re looking for a detail-oriented and customer-focused individual to support our team in ensuring the smooth running of our local depot. From coordinating installation teams to resolving operational issues, you will play a vital role in maintaining our high standards, and ensuring each customer has a positive experience.
Key Responsibilities
- You will be the main contact point for our customers, delivering exceptional customer service by promptly assisting with any queries or concerns.
- Coordinate installation teams, trades, and customers to ensure smooth project execution.
- Monitor and track appointment schedules and installation plans to ensure deadlines are met.
- Maintain accurate records project details related to installations.
- Resolve operational issues efficiently to minimise disruptions.
- Process purchase orders and reconcile invoices.
What We’re Looking For
- Excellent communication and interpersonal skills.
- Strong organisational abilities with a keen attention to detail.
- Ability to manage multiple tasks and prioritise effectively.
- Proficiency in Microsoft Office suite (Word, Excel, Outlook).
- Familiarity with customer relationship management (CRM) software is advantageous.
Why Join Us?
- Pension – with the option to potentially save on tax and National Insurance with our salary sacrifice scheme.
- 31 days holiday, increasing with service, plus an additional paid day for your birthday!
- Paid time off annually to volunteer
- Comprehensive health & wellbeing benefits including, heavily discounted gym memberships, employee assistance programme and free access to mental health first aiders
- Heavily discounted employee purchase scheme on all products
- Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, food shopping and most major high street retailers
- Opportunity to work with a forward-thinking and supportive team.
- Career development and continuous learning opportunities.
- Salary Sacrifice benefits – enjoy benefits such as pension, cycle to work and our additional annual leave purchase scheme whilst potentially reducing your tax and National Insurance contributions!
Take the next step in your career by applying today!
Our Company is committed to monitoring and aligning its policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company\\\’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010, creating an inclusive working environment and culture for our employees.
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Office Administrator employer: Anglian Home Improvements
Contact Detail:
Anglian Home Improvements Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Administrator
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Anglian places a strong emphasis on customer service and teamwork, so be prepared to discuss how your personal values align with theirs during any interviews or conversations.
✨Tip Number 2
Highlight your organisational skills in any discussions. As an Office Administrator, you’ll need to manage multiple tasks effectively, so think of specific examples from your past experiences that demonstrate your ability to prioritise and stay organised.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially Excel and Outlook. Being proficient in these tools is crucial for the role, so consider doing a quick online refresher course or practice using them to ensure you're confident.
✨Tip Number 4
Prepare to discuss your experience with customer relationship management (CRM) software. If you have used any CRM systems in the past, be ready to share how you utilised them to enhance customer interactions and streamline processes.
We think you need these skills to ace Office Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Office Administrator role. Emphasise your organisational abilities, customer service experience, and proficiency in Microsoft Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your skills can contribute to the team and enhance customer satisfaction.
Highlight Relevant Skills: In your application, clearly outline your communication and interpersonal skills, as well as your ability to manage multiple tasks. If you have experience with CRM software, be sure to mention it.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Office Administrator role.
How to prepare for a job interview at Anglian Home Improvements
✨Showcase Your Communication Skills
As an Office Administrator, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Consider sharing examples of how you've successfully resolved customer queries in the past.
✨Highlight Your Organisational Abilities
This role requires strong organisational skills. During the interview, discuss your experience with managing multiple tasks and prioritising effectively. You might want to mention specific tools or methods you use to stay organised, especially if they relate to Microsoft Office or CRM software.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations, such as coordinating installation teams or resolving operational issues. Think of relevant scenarios from your previous roles and be ready to explain your thought process and the outcomes.
✨Research the Company Culture
Understanding Anglian's commitment to customer service and teamwork will help you align your answers with their values. Familiarise yourself with their products and services, and be ready to discuss how you can contribute to their mission of providing exceptional service.
