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- Tasks: Visit customer homes to fix window and door issues with a focus on quality service.
- Company: Join a forward-thinking company that values teamwork and inclusivity.
- Benefits: Competitive salary, performance bonuses, 31 days holiday, and health perks.
- Why this job: Make a real difference by providing exceptional service and support to customers.
- Qualifications: Experience in uPVC installation and strong customer service skills required.
- Other info: Enjoy career development opportunities and a supportive team environment.
The predicted salary is between 28800 - 43200 £ per year.
Are you an experienced Window and Door Engineer who takes pride in their work? Do you have a passion for exceptional customer service? Are you someone who wants to get the job done right, first time every time? Do you have previous experience of uPVC installation and maintenance?
Our Window and Door Engineers are essential to efficiently & effectively assist our customers with any product and installation related maintenance for Anglian installed products covered by our 10-year warranty. We will provide all the tools and equipment that you will need to carry out this role including a van, PDA, mobile phone and tools.
Your duties will include:
- Visiting customer homes, identifying the fault and taking the appropriate action to rectify in line with our warranty and our quality standards
- To demonstrate & explain correct product care to customers
- Be customer focused and provide a high level of service to every customer
- Completing service calls as scheduled and in a timely manner using our "Right First Time" approach, helping to reduce any cancelled appointments
- Accurate and timely completion of paperwork and regular updating of the supplied PDA device
You will need:
- Experience of uPVC installation and maintenance (or relevant qualification)
- Excellent customer service skills and experience in a customer facing environment
- Be able to work on your own initiative in a standalone field based role
- A willingness to travel as required and show flexibility within the working week
- Good time management skills
- Good communication skills
- A full driving license
What We Offer:
- Competitive basic salary and Performance related bonus
- Van (for business use only)
- 31 days holiday, increasing to 33 days after 2 years of service plus have your birthday off
- Paid time off annually to volunteer
- Comprehensive health and well-being benefits including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships and free access to mental health first aiders
- Heavily discounted group discount scheme on all products
- Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, a new car, food shopping and most major high street retailers
- Opportunity to work with a forward-thinking and supportive team.
- Career development and continuous learning opportunities
Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Service Engineer in Norwich employer: Anglian Home Improvements
Contact Detail:
Anglian Home Improvements Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer in Norwich
✨Tip Number 1
Get to know the company! Research Anglian and understand their values, especially their commitment to customer service and quality. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service scenarios. Since this role is all about providing exceptional service, think of examples from your past experiences where you went above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Be ready to demonstrate your technical skills. If you have experience with uPVC installation and maintenance, be prepared to discuss specific challenges you've faced and how you resolved them. Show us you can get the job done right, first time!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team. Don’t miss out on this opportunity!
We think you need these skills to ace Service Engineer in Norwich
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your experience with uPVC installation and maintenance in your application. We want to see how your skills align with what we need, so don’t hold back on sharing specific examples of your work!
Customer Service is Key: Since we pride ourselves on exceptional customer service, be sure to include any relevant experiences where you’ve gone above and beyond for customers. This will show us that you’re a great fit for our team!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your points are easy to understand and directly related to the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Anglian Home Improvements
✨Know Your Stuff
Make sure you brush up on your uPVC installation and maintenance knowledge. Be ready to discuss specific experiences where you successfully identified and rectified faults. This will show that you take pride in your work and understand the technical aspects of the role.
✨Customer Service is Key
Prepare examples of how you've provided exceptional customer service in previous roles. Think about times when you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the company's focus on a high level of service.
✨Demonstrate Your Initiative
Since this role involves working independently, be ready to share instances where you took the initiative to solve problems or improve processes. Highlight your time management skills and how you effectively completed tasks without supervision.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
