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For Companies At a Glance
- Tasks: Lead operations, manage teams, and ensure top-notch customer service in a dynamic environment.
- Company: Join a forward-thinking company that values teamwork and innovation.
- Benefits: Attractive salary, bonus potential, generous holiday, and health perks.
- Why this job: Make a real impact while developing your leadership skills in a fast-paced setting.
- Qualifications: Experience in management with a focus on customer satisfaction and profit responsibility.
- Other info: Opportunities for career growth and a commitment to diversity and inclusion.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for an experienced and target driven Regional Operations Manager to oversee all aspects of our operations function within the region. From customer bookings to completed installations we pride ourselves on delivering fantastic customer service and a right first time fit to drive revenue for the business.
Role Duties & Responsibilities
- Recruit, appraise, motivate, and retain employees in line with budget.
- Maintain a sufficient number of suitably trained sub‑contractors to meet the revenue targets at all times.
- Work collaboratively and support the senior team within the depot.
- Ensure every contract is reviewed after survey for adherence to the company’s pricing policies and accept or reject contracts on the company’s behalf as permissible under the terms of the contract.
- Be responsible for running the P&L for the depot.
- Proactively oversee all KPIs within the depot, working closely with colleagues to motivate, drive and find solutions to meet targets.
- Ensure that all jobs proceed through the pipeline to meet both company and customer satisfaction.
- Ensure all products are surveyed and installed in accordance with the company’s product specifications, health and safety requirements, quality standards, timescales and customer expectations.
- Be personally responsible for the resolution of all CEO complaints and be the direct point of customer contact within the region.
- Lead by example to ensure the highest level of customer communications and service throughout.
- Ensure all after‑sales issues/service work are concluded satisfactorily.
What Knowledge & Competencies We Need In The Role
- Experience in a relevant customer facing profit and loss responsible management role with a turnover not less than £10m per annum.
- A track record of delivering cost savings and efficiency improvements.
- Previous skills & experience of operating at a senior level.
- The ability to work to strict deadlines in a target driven, fast paced environment.
- Fenestration knowledge.
- Business and commercial acumen.
- Experience of interpreting profit and loss reports.
- Excellent people management, communication, negotiation, influencing and presentation skills.
- Previous skills in working with employed & self employed individuals, along with a variety of internal and external stakeholders.
- A methodical and organised approach to work.
What We Offer You
- Attractive Salary & Bonus OTE package.
- 31 days holiday (increasing with service within 2 years), plus an additional paid day for your birthday with the option to buy more holiday via salary sacrifice.
- Pension with up to 4 × salary & income protection, with the option to potentially save on tax and National Insurance via our salary sacrifice arrangement.
- Car Allowance / Company Car.
- Private Healthcare.
- Comprehensive health & well‑being benefits including access to in‑house occupational health & well‑being resources, discounted gym memberships, employee assistance programme, & mental health resources, and digital GP services.
- Heavily discounted group discount scheme on all products.
- Salary sacrifice benefits enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions.
- Career development and continuous learning opportunities.
Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of Succeed Together we are committed to Equality, Diversity and Inclusion. We recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Regional Operations Manager in Norwich employer: Anglian Home Improvements
Contact Detail:
Anglian Home Improvements Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Operations Manager in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Regional Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their KPIs and how you can contribute to meeting those targets. This will show that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the responsibilities of the role. Highlight your track record in managing P&L and delivering cost savings – this is what will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our success.
We think you need these skills to ace Regional Operations Manager in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Operations Manager role. Highlight your experience in customer-facing management and any relevant achievements that demonstrate your ability to drive revenue and improve efficiency.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Use specific examples from your past experiences that align with our job description, especially around managing P&L and leading teams.
Showcase Your People Skills: Since this role involves a lot of people management, make sure to highlight your communication and negotiation skills. We want to see how you've motivated teams and resolved conflicts in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Anglian Home Improvements
✨Know Your Numbers
As a Regional Operations Manager, you'll need to be comfortable with profit and loss reports. Brush up on your financial acumen before the interview. Be ready to discuss how you've previously managed budgets and driven cost savings in your past roles.
✨Showcase Your People Skills
This role requires excellent people management and communication skills. Prepare examples of how you've motivated teams or resolved conflicts. Think about specific situations where your leadership made a difference in customer satisfaction or team performance.
✨Understand the Business
Familiarise yourself with the company's operations and their approach to customer service. Research their products and services, especially in fenestration. Being able to speak knowledgeably about their offerings will show your genuine interest and help you stand out.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to make tough calls regarding contracts or customer complaints. Practising these responses will help you articulate your thought process clearly during the interview.
