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- Tasks: Engage with customers, solve problems, and provide top-notch service across various channels.
- Company: Join a vibrant team dedicated to exceptional customer experiences.
- Benefits: 31 days holiday, well-being perks, discounts, and paid volunteer time.
- Why this job: Make a real impact by helping customers and enhancing their experience.
- Qualifications: Strong communication skills and a positive attitude; experience preferred but not required.
- Other info: Dynamic environment with opportunities for growth and teamwork.
The predicted salary is between 30000 - 42000 £ per year.
Join Our Team as a Customer Service Advisor! Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, vibrant environment? If so, we have the perfect opportunity for you! We are actively seeking a dedicated and enthusiastic Customer Service Advisor to join our growing team.
Key Responsibilities:
- Customer Interaction: Engage with customers via various channels, including phone, email, and live chat, to address inquiries, resolve issues, and provide assistance.
- Problem Solving: Analyse customer concerns and proactively identify solutions, demonstrating excellent problem-solving skills to enhance customer satisfaction.
- Product Knowledge: Develop a deep understanding of our products and services to effectively guide customers through their queries and provide accurate information.
- Communication Skills: Exhibit outstanding communication skills, both written and verbal, to convey information clearly and professionally.
- Team Collaboration: Collaborate with colleagues to share insights, contribute to a positive team environment, and collectively achieve service excellence.
Qualifications:
- Previous experience in a customer service role is preferred but not mandatory.
- Strong communication skills and the ability to empathise with customers.
- Problem-solving aptitude and the capacity to think on your feet.
- Excellent organisational skills and attention to detail.
- A positive attitude and a commitment to delivering exceptional customer service.
Why Join Us:
- 31 days holiday, increasing to 33 days after 2 year’s service
- Well-being benefits such as your birthday off annually, discounted gym memberships, 24hr remote access to a doctor and on-line fitness classes
- Frequent internal Call Centre incentives and rewards
- Paid time off annually to volunteer
- A wide variety of retail, cinema, theatre, food shopping, eating in and out discounts and freebies
- Discounted staff purchase scheme
How to Apply:
If you are ready to embark on a rewarding career in customer service and believe you have what it takes to excel in this role, we want to hear from you! Don't miss out on the chance to be a part of our team dedicated to exceeding customer expectations. Apply today and take the first step towards a fulfilling career as a Customer Service Advisor!
Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Customer Service Advisor (On-site) in Norwich employer: Anglian Home Improvements
Contact Detail:
Anglian Home Improvements Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (On-site) in Norwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on our values and culture. This will help you connect with us and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers through various channels, it’s crucial to articulate your thoughts clearly. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. We love candidates who can think on their feet and come up with creative solutions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and our awesome benefits right there!
We think you need these skills to ace Customer Service Advisor (On-site) in Norwich
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about delivering exceptional experiences and how you thrive in a fast-paced environment.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences. Mention any previous customer service roles or situations where you've solved problems effectively – we love seeing that proactive attitude!
Be Clear and Concise: Use clear and straightforward language in your application. We appreciate good communication skills, so make sure your writing is professional yet friendly. Avoid jargon and keep it simple!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Anglian Home Improvements
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the company's products and services. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common customer service scenarios and how you would handle them. Think about times you've solved problems or dealt with difficult customers, and be ready to share those experiences during the interview.
✨Show Off Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and professionally. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences.
✨Be Positive and Personable
Bring your positive attitude to the interview! Employers love candidates who can empathise with customers and maintain a friendly demeanour. Smile, be enthusiastic, and let your personality shine through.
