At a Glance
- Tasks: Assist customers, manage enquiries, and create quotations to drive sales.
- Company: Join a growing team focused on customer satisfaction and service excellence.
- Benefits: Competitive salary, 31 days holiday, health benefits, and your birthday off!
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Make a real impact by helping customers find the right solutions.
- Qualifications: Experience in customer service or sales, with strong communication skills.
The predicted salary is between 35550 - 43450 £ per year.
Sales and Service Assistant Do you enjoy helping customers, building relationships and turning enquiries into sales opportunities?
We're looking for a motivated and customer-focused Sales and Service Assistant to join our growing team.
This is a varied role combining customer service, sales support and quotation management, helping customers find the right repair and maintenance solutions while maximising commercial opportunities.
As the first point of contact for inbound enquiries, you'll provide an outstanding customer experience, prepare quotations, identify customer needs, and confidently upsell and cross-sell relevant services to drive revenue and customer satisfaction.
Key Responsibilities Handle inbound customer enquiries via phone, email and online channels.
Prepare accurate quotations for repair, maintenance and service work.
Identify opportunities to upsell and cross-sell products and services.
Follow up quotations to convert enquiries into booked work.
Build strong customer relationships through excellent service and communication.
Coordinate with internal teams to ensure timely and efficient service delivery.
Maintain accurate customer records and job information.
Support business growth by maximising every customer interaction.
What We're Looking For Experience in customer service, internal sales, sales administration, telesales, account management or service coordination .
A confident communicator with strong telephone and relationship-building skills.
Commercially minded with the ability to identify sales opportunities.
Experience producing quotations, estimates or sales proposals would be advantageous.
Strong organisational skills and attention to detail.
Comfortable using CRM systems and Microsoft Office applications.
Why Join Us?
Competitive Salary 31 Days holiday per annum, including Banks Hols, increasing to 33 days with service, plus your birthday off annually Comprehensive health
Sales and Service Assistant in Norfolk employer: Anglian Home Improvements
Anglian Home Improvements is an exceptional employer, offering a dynamic work culture in Norwich that prioritises safety and operational excellence. Employees benefit from additional holiday days, a comprehensive health plan, and ample opportunities for professional growth, making it a rewarding place to advance your career in manufacturing leadership.
