At a Glance
- Tasks: Make outbound calls to reconnect with customers and identify home improvement opportunities.
- Company: Join a forward-thinking National Contact Centre with a supportive team culture.
- Benefits: Earn up to £9,000 in bonuses, enjoy hybrid working, and 31 days holiday.
- Other info: Enjoy perks like discounted gym memberships, volunteer time off, and continuous learning opportunities.
- Why this job: Help customers create their dream homes while developing your career in a dynamic environment.
- Qualifications: Experience in sales or customer service is a plus, but passion and communication skills matter most.
The predicted salary is between 9000 - 9000 £ per year.
Join Our National Contact Centre as a Lead Generation Agent – Hybrid Role
Are you a confident communicator with a passion for helping customers improve their homes? Do you thrive in a fast-paced, target-driven environment? If so, we want to hear from you!
We're looking for Outbound Call Centre Agents to join our National Contact Centre Team. This is a hybrid role, offering flexibility to work both from home and our modern office.
About the Role
As a Lead Generation Specialist, you'll be making proactive outbound calls to our existing customer base—people who have previously purchased from us. Your mission? To reconnect, build rapport, and identify new opportunities for home improvement solutions.
What You'll Be Doing
- Making outbound calls to warm leads (existing customers)
- Building relationships and identifying customer needs
- Promoting our range of home improvement products and services
- Generating qualified leads for our sales team
- Meeting and exceeding performance targets
What We're Looking For
- Previous experience in call centre, sales or lead generation (preferred but not essential)
- People from estate agency, retail or hospitality roles tend to do well
- Excellent communication and interpersonal skills
- Motivated, target-driven, and resilient
- Comfortable working with CRM systems
- A passion for customer service and home improvement
What's in It for You
- Basic salary plus on target commission – earn up to £9,000 annually in bonuses
- Hybrid working model – enjoy the best of both worlds
- Structured on-the-job training and mentorship
- 31 days holiday, increasing with service, plus an additional paid day for your birthday!
- Paid time off annually to volunteer
- Comprehensive health & well-being benefits including, heavily discounted gym memberships, employee assistance programme and free access to mental health first aiders
- Heavily discounted employee purchase scheme on all products
- Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, food shopping and most major high street retailers
- Opportunity to work with a forward-thinking and supportive team.
- Career development and continuous learning opportunities.
- Salary Sacrifice benefits – enjoy benefits such as pension, cycle to work and our additional annual leave purchase scheme whilst potentially reducing your tax and National Insurance contributions!
Ready to take the next step in your career? Apply today and help our customers create the homes they've always dreamed of!
Important Information About Right to Work
We're delighted that you're considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship.
If you're unsure about your eligibility, you can find helpful information on the UK government website Visas and immigration - GOV.UK. Thank you for your understanding.
Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of Succeed Together we are committed to Equality, Diversity and Inclusion. We recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Lead Agent employer: Anglian Home Improvements
Anglian Home Improvements is an exceptional employer, offering a dynamic work culture in Norwich that prioritises safety and operational excellence. Employees benefit from additional holiday days, a comprehensive health plan, and ample opportunities for professional growth, making it a rewarding place to advance your career in manufacturing leadership.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Agent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Anglian Home Improvements. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Anglian Home Improvements before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Lead Agent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Anglian Home Improvements:Your cover letter is your chance to shine! Tell us why you want to work at Anglian Home Improvements specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Anglian Home Improvements!
How to prepare for a job interview at Anglian Home Improvements
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
