Contact Centre Manager

Join our Senior Management Team as the Contact Centre Manager , responsible for overseeing the daily operations of the National Contact Centre while ensuring smooth performance and achieving key KPIs.

The ideal candidate will have a strong background in contact centre management, with proven leadership skills, the ability to drive team performance, and strategic decision-making capabilities.

Responsibilities include:

1. Managing team performance.
2. Implementing business processes.
3. Supporting succession planning.
4. Using data-driven insights to enhance customer experience.

Requirements include:

1. Experience in contact centre management.
2. Strong leadership and communication skills.
3. Proficiency in contact centre technologies.
4. Budget management experience.

The position offers a competitive salary, 31 days of holiday (increasing to 33 after 2 years), paid volunteer time, comprehensive health benefits, and career development opportunities.

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