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- Tasks: Visit customers, diagnose issues, and provide top-notch service for uPVC installations.
- Company: Join a forward-thinking team that values equality and diversity.
- Benefits: Competitive salary, performance bonuses, 31 days holiday, and health perks.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Experience in uPVC installation and excellent customer service skills required.
- Other info: Enjoy career growth opportunities and a supportive work environment.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Are you an experienced Window and Door Engineer who takes pride in their work? Do you have a passion for exceptional customer service? Are you someone who wants to get the job done right, first time every time? Do you have previous experience of uPVC installation and maintenance?
Responsibilities
- Visiting customer homes, identifying the fault and taking the appropriate action to rectify in line with our warranty and our quality standards.
- To demonstrate & explain correct product care to customers.
- Be customer focused and provide a high level of service to every customer.
- Completing service calls as scheduled and in a timely manner using our "Right First Time" approach, helping to reduce any cancelled appointments.
- Accurate and timely completion of paperwork and regular updating of the supplied PDA device.
Qualifications
- Experience of uPVC installation and maintenance (or relevant qualification).
- Excellent customer service skills and experience in a customer facing environment.
- Be able to work on your own initiative in a standalone field based role.
- A willingness to travel as required and show flexibility within the working week.
- Good time management skills.
- Good communication skills.
- A full driving license.
Benefits
- Competitive basic salary and Performance related bonus.
- Van (for business use only).
- 31 days holiday, increasing to 33 days after 2 years of service plus have your birthday off.
- Paid time off annually to volunteer.
- Comprehensive health and well-being benefits including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships and free access to mental health first aiders.
- Heavily discounted group discount scheme on all products.
- Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, a new car, food shopping and most major high street retailers.
- Opportunity to work with a forward-thinking and supportive team.
- Career development and continuous learning opportunities.
Equal Opportunity
Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Service Engineer in Bar Hill employer: Anglian Home Improvements
Contact Detail:
Anglian Home Improvements Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer in Bar Hill
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Before any interview, run through common questions and think about how your experience in uPVC installation and customer service fits into their needs. Confidence is key!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to follow up! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds.
We think you need these skills to ace Service Engineer in Bar Hill
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your experience with uPVC installation and maintenance. We want to see how your skills align with the role, so don’t hold back on sharing specific examples of your past work!
Customer Service is Key: Since we’re all about exceptional customer service, include any relevant experiences where you’ve gone above and beyond for customers. This will show us that you share our passion for providing top-notch service.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the Service Engineer role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Anglian Home Improvements
✨Know Your Stuff
Make sure you brush up on your uPVC installation and maintenance knowledge. Be ready to discuss specific experiences where you’ve successfully identified and rectified faults. This will show that you’re not just familiar with the technical side, but that you take pride in getting the job done right.
✨Customer Service is Key
Since this role is all about exceptional customer service, think of examples where you’ve gone above and beyond for a customer. Prepare to share how you’ve handled difficult situations or complaints, demonstrating your commitment to a high level of service.
✨Time Management Matters
Be prepared to talk about how you manage your time effectively, especially when completing service calls. You might want to share strategies you use to ensure you meet deadlines and keep appointments, as this aligns with their 'Right First Time' approach.
✨Show Your Flexibility
This role requires a willingness to travel and adapt to changing schedules. Think of instances where you’ve had to be flexible in your work. Highlighting your adaptability will show that you’re ready to meet the demands of the job.
