At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot technical issues for staff nationwide.
- Company: Join Anglian, a leading home improvement company known for innovation and exceptional service.
- Benefits: Enjoy competitive salary, 31 days holiday, health perks, and discounts on various products.
- Other info: Opportunity for career development and a commitment to equality and inclusion.
- Why this job: Make a real impact in a fast-paced industry while developing your career with a supportive team.
- Qualifications: Experience in IT support, knowledge of Windows OS, and a full UK driving license required.
The predicted salary is between 30000 - 42000 £ per year.
At Anglian we are a multi branded, nation company specialising in home improvements and we are committed to providing high-quality products and exceptional service. Our success is built on innovation, dedication, and a customer-first approach. Join us to make a real impact in an exciting and fast-paced industry.
The Role
We are seeking a talented 2nd Line Support Technician to join our dynamic IT team. Our team is committed to providing top-tier support and innovative solutions to ensure our company's technology runs smoothly. As an onsite 2nd Line Support Technician, you will be responsible for providing technical assistance and support to our staff across the country. You will work closely with our IT professionals to resolve technical issues efficiently and effectively.
Key Responsibilities
- Provide 2nd line IS Support with all company IT Users, using phone or e-ticket, logging tickets via Heat software.
- Build IS Devices to an agreed standard, laptop, desktops and mobiles.
- Log faults with 3rd party maintainers, following up and ensuring resolutions are completed within agreed SLA’s.
- Provide up to date documentation, when producing or changing IT networking, hardware or software configurations.
- Assist with conception, design and implementation of any new or enhanced IS Systems.
- Act as an escalation level for fault tickets not resolved by the First Line Support Team.
- Arrange distribution of any inventory items which need to be dispatched from the IS Department.
- Deliver 'best customer service' to all company staff.
- Spend one day per week acting as a First Line cover.
What We’re Looking For
- Proven experience in a similar role.
- Full UK driving license.
- An in-depth knowledge of Windows Operating Systems, Microsoft application software and Office 365 with the ability to diagnose and resolve software issues.
- Strong knowledge of Desktop and Laptop hardware and be able to troubleshoot problems.
- Basic knowledge of PowerShell scripting.
- Basic knowledge of Thin Client technology.
- Knowledge of Android and other mobile operating systems.
- Knowledge of WAN, LAN and wireless.
- Strong knowledge of Desktop and Laptop hardware and be able to diagnose and resolve hardware issues.
Why Join Us?
- Competitive Salary.
- Pension.
- 31 days holiday, increasing with service, plus have your birthday off.
- Paid time off annually to volunteer.
- Comprehensive health & well-being benefits including cycle to work scheme, heavily discounted gym memberships and free access to mental health first aiders.
- Heavily discounted group discount scheme on all products.
- Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, food shopping and most major high street retailers.
- Opportunity to work with a forward-thinking and supportive team.
- Career development and continuous learning opportunities.
Take the next step in your career by applying today!
Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Technician in Norwich
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including Anglian Home Improvements, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through Anglian Home Improvements
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at Anglian Home Improvements. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace 2nd Line Support Technician in Norwich
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at Anglian Home Improvements insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to Anglian Home Improvements that you’re committed to staying ahead in the game.
How to prepare for a job interview at Anglian Home Improvements
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at Anglian Home Improvements to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at Anglian Home Improvements.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
