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- Tasks: Lead operations, manage teams, and ensure top-notch customer service across the region.
- Company: Join Anglian Home Improvements, a leader in home enhancements with a focus on quality.
- Benefits: Attractive salary, bonus package, 31 days holiday, private healthcare, and career development.
- Why this job: Make a real impact by optimising operations and enhancing customer experiences.
- Qualifications: Experience in management roles with strong people skills and commercial acumen.
- Other info: Inclusive culture with a commitment to equality and continuous learning opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We are looking for an experienced and target-driven Regional Operations Manager to oversee all aspects of our operations function within the region. From customer bookings to completed installations we pride ourselves on delivering fantastic customer service and a right first‑time fit to drive revenue for the business.
As Regional Operations Manager you will manage all pipelines of work for the region covering all our product range, ensuring surveying and installation capacity are at optimum levels and that all jobs are completed to the Anglian standard, providing an excellent experience for all Anglian customers. The ideal candidate will be used to managing large teams, both employed and self‑employed trades, across different locations, as well as working alongside other departments and key stakeholders to optimise our operations and co‑ordinate our installations to best suit our customers and our business.
Role Duties & Responsibilities
- Recruit, appraise, motivate, and retain employees in line with budget.
- Maintain a sufficient number of suitably trained sub‑contractors to meet the revenue targets at all times.
- Work collaboratively and support the senior team within the depot.
- Ensure every contract is reviewed after survey for adherence to the Company’s pricing policies.
- Accept or reject contracts on the Company’s behalf as permissible under the terms of the contract.
- Be responsible for running the P&L for the depot.
- Proactively oversee all KPIs within the depot, working closely with colleagues to motivate, drive and find solutions to meet targets.
- Ensure that all jobs proceed through the pipeline to meet both company and customer satisfaction.
- Ensure all products are surveyed and installed in accordance with the Company’s product specifications, health and safety requirements, quality standards, timescales and customer expectations.
- Be personally responsible for the resolution of all customer complaints and be the direct point of contact within the region.
- Lead by example to ensure the highest level of customer communications and service throughout.
- Ensure all after‑sales issues/service work are concluded satisfactorily.
What Knowledge & Competencies We Need in the Role
- Experience in a relevant customer‑facing profit and loss responsible management role with a turnover not less than £10m per annum.
- A track record of delivering cost savings and efficiency improvements.
- Previous skills & experience of operating at a senior level.
- The ability to work to strict deadlines in a target‑driven, fast‑paced environment.
- Fenestration knowledge.
- Business and commercial acumen.
- Experience of interpreting profit and loss reports.
- Excellent people‑management, communication, negotiation, influencing and presentation skills.
- Previous experience working with both employed and self‑employed individuals, along with a variety of internal and external stakeholders.
- A methodical and organised approach to work.
What We Offer You
- Attractive salary & bonus OTE package.
- 31 days holiday (increasing with service within 2 years), plus an additional paid day for your birthday with the option to buy more holiday via salary sacrifice.
- Pension – with up to 4x salary & income protection, with the option to potentially save on tax and National Insurance via our salary sacrifice arrangement.
- Car allowance / company car.
- Private healthcare.
- Comprehensive health & well‑being benefits including access to in‑house occupational health & well‑being resources, discounted gym memberships, employee assistance programme, mental health resources, and digital GP services.
- Heavily discounted group discount scheme on all products.
- Salary sacrifice benefits – enjoy perks such as pension, cycle‑to‑work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions.
- Career development and continuous learning opportunities.
Our Company is committed to monitoring & aligning its policies with up‑to‑date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of Succeed Together we are committed to Equality, Diversity and Inclusion. We recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010, creating an inclusive working environment and culture for our employees.
Regional Operations ManagerNorwich employer: Anglian Home Improvements Group
Contact Detail:
Anglian Home Improvements Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Operations ManagerNorwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Regional Operations Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Anglian Home Improvements thoroughly. Understand their operations, values, and recent projects. This will help us tailor your responses and show that you’re genuinely interested in the company and its mission.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience managing teams and driving efficiency improvements. We want to hear how you’ve tackled challenges in the past and what strategies you used to ensure customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that interview!
We think you need these skills to ace Regional Operations ManagerNorwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Operations Manager role. Highlight your experience in managing large teams and your track record in customer service. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven efficiency improvements and managed P&L responsibilities in the past.
Showcase Your People Skills: Since this role involves managing both employed and self-employed individuals, make sure to highlight your people management skills. We love candidates who can motivate and lead diverse teams effectively!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Anglian Home Improvements Group
✨Know Your Numbers
As a Regional Operations Manager, you'll need to be comfortable with profit and loss reports. Brush up on your financial acumen before the interview. Be ready to discuss how you've managed budgets in the past and any cost-saving initiatives you've implemented.
✨Showcase Your People Skills
This role involves managing large teams and working with various stakeholders. Prepare examples of how you've motivated teams or resolved conflicts. Highlight your communication and negotiation skills, as these will be crucial for success in this position.
✨Understand the Customer Journey
Since customer satisfaction is key, think about how you can improve the customer experience from booking to installation. Be prepared to share specific strategies you've used in previous roles to enhance service delivery and ensure a 'right first-time' fit.
✨Demonstrate Your Organisational Skills
With multiple projects running simultaneously, being organised is essential. Discuss your methods for managing workloads and ensuring that all jobs meet deadlines. Bring examples of how you've optimised operations in a fast-paced environment to keep everything on track.
