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- Tasks: Resolve customer complaints in finance, conduct investigations, and communicate outcomes effectively.
- Company: Join a dynamic legal team focused on exceptional customer service in the financial sector.
- Benefits: Enjoy a fast-paced work environment with opportunities for professional growth and development.
- Why this job: Make a real impact by helping customers while enhancing your skills in a supportive culture.
- Qualifications: Experience in financial services, strong complaint resolution skills, and excellent communication abilities required.
- Other info: Ideal for detail-oriented problem solvers who thrive under pressure.
The predicted salary is between 28800 - 42000 £ per year.
Job description Are you passionate about delivering exceptional customer service and resolving complex issues? We are seeking a skilled Finance Complaints Handler to join our legal team. If you have experience in the financial services sector and thrive in a fast-paced environment, this could be the perfect opportunity for you! The ideal candidate is an experienced financial services professional with strong complaint resolution skills, in-depth regulatory knowledge, and excellent communication abilities. They are empathetic, detail-oriented, and adept at problem-solving, with a proven track record of managing complex complaints while ensuring compliance and maintaining customer satisfaction. Key Responsibilities: Complaint Resolution: Manage and resolve customer complaints related to financial products and services, ensuring a fair and timely outcome. Investigation: Conduct thorough investigations by gathering and analysing relevant data, liaising with internal teams, and reviewing transaction records. Preparing customer responses and formal representations where required. Customer Communication: Provide clear, concise explanations to customers about the resolution process and outcomes. Regulatory Compliance: Ensure all complaint handling processes comply with industry regulations, requisite legisl…
Financial Complaints Handler employer: Anglian Home Improvements Careers
Contact Detail:
Anglian Home Improvements Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Complaints Handler
✨Tip Number 1
Familiarize yourself with the key regulations and compliance standards in the financial services sector. This knowledge will not only help you understand the role better but also demonstrate your commitment to regulatory compliance during the interview.
✨Tip Number 2
Practice your communication skills by explaining complex financial concepts in simple terms. Being able to convey information clearly is crucial for a Financial Complaints Handler, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Prepare examples from your past experience where you successfully resolved complaints or handled difficult customer interactions. Highlighting these situations will showcase your problem-solving abilities and empathy, which are essential for this role.
✨Tip Number 4
Research StudySmarter's values and mission to align your answers with our company culture during the interview. Showing that you resonate with our goals will make you a more attractive candidate for the position.
We think you need these skills to ace Financial Complaints Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the financial services sector, particularly any roles that involved complaint resolution. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and problem-solving. Mention your understanding of regulatory compliance and how it relates to handling financial complaints.
Showcase Communication Skills: Emphasize your excellent communication abilities in both your CV and cover letter. Provide examples of how you've effectively communicated complex information to customers in previous roles.
Highlight Empathy and Detail Orientation: Demonstrate your empathetic approach to customer complaints and your attention to detail. Share specific instances where you successfully managed complex complaints while ensuring customer satisfaction.
How to prepare for a job interview at Anglian Home Improvements Careers
✨Showcase Your Complaint Resolution Skills
Be prepared to discuss specific examples of how you've successfully resolved customer complaints in the past. Highlight your approach to problem-solving and any techniques you used to ensure customer satisfaction.
✨Demonstrate Regulatory Knowledge
Familiarize yourself with relevant financial regulations and compliance standards. Be ready to explain how you have applied this knowledge in previous roles, especially in handling complaints.
✨Communicate Clearly and Effectively
Practice articulating your thoughts clearly. During the interview, focus on providing concise explanations and ensure that you can convey complex information in an understandable way, just as you would with customers.
✨Emphasize Empathy and Detail Orientation
Highlight your ability to empathize with customers and pay attention to detail. Share examples that demonstrate your understanding of customer emotions and how you’ve addressed their concerns thoughtfully.
