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- Tasks: Lead the Contact Centre, ensuring smooth operations and high performance.
- Company: Join a forward-thinking company committed to equality and diversity.
- Benefits: Enjoy 31 days holiday, health perks, and discounts on various products.
- Why this job: Make an impact through leadership and data-driven decision-making in a supportive team.
- Qualifications: Proven experience in contact centre management and strong leadership skills required.
- Other info: Opportunity for career development and continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
Join us as our Contact Centre Manager as part of our Senior Management Team, overseeing the daily operations of the National Contact Centre and ensuring smooth performance. You\’ll analyse performance data, optimise efficiency, and make decisions that balance service quality with budget goals. In this role, you\’ll drive team performance, implement strategic goals, and step in for the Head of Call Centre when needed, ensuring effective leadership and seamless operations. The ideal candidate is an experienced leader with a strong background in contact centre management. They excel in driving performance through data analysis, team motivation, and strategic decision-making. Adaptable, results-focused, and confident in leading operations, they possess excellent communication and problem-solving skills, ensuring high-quality service and efficiency. Key Responsibilities: Managing the daily operations of the Contact Centre, balancing both the business and people priorities to ensure the achievement of key KPI\’s and objectives. Manage the performance and development of direct reports for them to achieve their individual targets aligned to the overall Contact Centre strategy and budgetary requirements To undertake and contribute to projects to identify, establish and enhance effective implementation of effective business processes to support the strategy and business objectives of the Call Centre To support t…
Contact Centre Manager employer: Anglian Home Improvements Careers
Contact Detail:
Anglian Home Improvements Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Manager
✨Tip Number 1
Familiarize yourself with the latest contact center technologies and reporting tools. Being proficient in these areas will not only boost your confidence during discussions but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Prepare to discuss specific examples of how you've driven team performance through data analysis. Highlighting your ability to interpret KPIs and service metrics will show that you can make informed decisions that align with our strategic goals.
✨Tip Number 3
Think about your leadership style and how it aligns with our values of 'Succeed Together'. Be ready to share how you've motivated teams in the past and how you plan to foster a positive and inclusive environment.
✨Tip Number 4
Research our company culture and recent initiatives related to employee development and well-being. Showing that you understand and value our commitment to continuous learning and support will set you apart as a candidate.
We think you need these skills to ace Contact Centre Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Contact Centre Manager position. Tailor your application to highlight your relevant experience in contact centre management and leadership.
Highlight Relevant Experience: In your CV and cover letter, emphasize your proven experience in managing contact centres or similar roles. Include specific examples of how you've driven performance through data analysis and team motivation.
Showcase Leadership Skills: Demonstrate your strong leadership and team management skills in your application. Provide examples of how you've coached and developed staff to achieve their targets and contributed to strategic goals.
Tailor Your Application: Customize your cover letter to reflect the company's values and the specific requirements of the role. Mention your adaptability, results-focused mindset, and excellent communication skills, aligning them with the job description.
How to prepare for a job interview at Anglian Home Improvements Careers
✨Showcase Your Leadership Skills
As a Contact Centre Manager, your leadership abilities are crucial. Be prepared to discuss specific examples of how you've successfully led teams, motivated staff, and driven performance in previous roles.
✨Demonstrate Data-Driven Decision Making
Highlight your experience with data analysis and how it has influenced your decision-making process. Be ready to explain how you've used KPIs and service metrics to improve customer experience and operational efficiency.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you had to balance service quality with budget goals and how you managed those situations effectively.
✨Emphasize Communication and Collaboration
Effective communication is key in this role. Prepare to discuss how you've collaborated with stakeholders and your approach to ensuring clear communication within your team to achieve strategic goals.
