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- Tasks: Optimise daily schedules for field engineers and ensure timely client service.
- Company: Join Anglian Dental, a trusted name in dental practice support for over 30 years.
- Benefits: Enjoy competitive salary, 33 days holiday, health cash plan, and ongoing training.
- Why this job: Be the nerve centre of operations and solve logistical puzzles in a fast-paced environment.
- Qualifications: 3+ years in scheduling, strong communication skills, and CRM software experience.
- Other info: Great opportunity to grow with a rapidly expanding team.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We are seeking an experienced and detail-oriented Service Scheduler to become an integral part of our dynamic Service Operations Department. In this role, you will take full ownership of optimising the daily schedules for our field engineers, ensuring that our resources are deployed effectively and our clients receive timely service. As a primary point of contact for both clients and engineers, you will be the “nerve centre” of our operations by resolving scheduling conflicts, managing logistics, and identifying opportunities to streamline our processes. If you have exceptional diary management skills, thrive in a high-pressure environment, and love the challenge of solving complex logistical puzzles, we want to hear from you.
Key responsibilities
- Serve as the main point of contact for client enquiries and engineer updates regarding site visits.
- Monitor live workloads to identify potential delays or issues before they impact the client.
- Review work orders, job assignments, and part orders to ensure data accuracy.
- Liaise with the procurement team to ensure necessary parts and equipment are available for scheduled jobs.
- Attend weekly department meetings (Level 10) to report on key scheduling metrics and KPIs (e.g., first-time fix rates and engineer utilisation).
About You
You are a logistical maestro who enjoys the fast-paced nature of a busy service desk. You don’t just fill gaps in a diary; you look for the most efficient way to keep our engineers moving and our clients happy. To be successful in this role, you should be:
- Capable of translating technical updates into clear client communication and coordinating with busy engineers in the field.
- Possessing a “measure twice, cut once” mindset, ensuring that every work order and part request is accurate before it hits the system.
- Having at least 3 years of experience in a fast-paced scheduling role and able to juggle multiple priorities without breaking a sweat.
- Comfortable using CRM or Field Service Management (FSM) software to track performance and manage complex workflows.
- Proud of your work and always looking for ways to “work smarter, not harder” to improve department efficiency.
- Having a good understanding of the geography of London and the Home Counties.
Why Join Anglian Dental?
We’ve been supporting dental practices for over 30 years, with a reputation built on quality, service, and reliability. With over 700 practices already relying on us, and more joining every month, this is a fantastic time to become part of a team that’s growing fast. We’re on a mission to become a one-stop-shop for dental surgery creation and maintenance, and we know that getting there starts with our people.
What We Offer:
- Competitive salary & profit related bonus scheme
- 33 days holiday (including bank holidays)
- Enhanced maternity & paternity pay
- Paid Sick leave
- Health cash plan and retail discounts (after 1 year)
- Ongoing training and development
Our Core Values:
Anglian Dental is proud to be an Equal Opportunity Employer.
Service Scheduler employer: Anglian Dental
Contact Detail:
Anglian Dental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Scheduler
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Scheduler role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common scheduling scenarios. Think about how you'd handle conflicts or delays, and be ready to share your strategies. This will show that you’re not just a candidate, but a problem-solver who can keep things running smoothly.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds and shows your professionalism.
✨Tip Number 4
Check out our website for the latest job openings! We’re always looking for talented individuals to join our team, and applying directly through us can give you a better chance of landing that dream job.
We think you need these skills to ace Service Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your diary management skills and any relevant scheduling experience to show us you’re the perfect fit for the Service Scheduler role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've optimised schedules or resolved conflicts in previous jobs, so we can see your problem-solving skills in action.
Showcase Your Tech Savvy: Mention any CRM or Field Service Management software you’ve used before. We want to know you’re comfortable with technology and can hit the ground running in our fast-paced environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Anglian Dental
✨Know Your Schedule Inside Out
Before the interview, make sure you understand the key responsibilities of a Service Scheduler. Familiarise yourself with common scheduling software and be ready to discuss how you've optimised schedules in previous roles. This will show that you’re not just a fit for the role, but that you’re genuinely interested in making an impact.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific scheduling conflicts or logistical challenges. Think of examples from your past experience where you successfully resolved similar issues. This will demonstrate your problem-solving skills and ability to thrive under pressure.
✨Showcase Your Communication Skills
As a Service Scheduler, you'll be the main point of contact for clients and engineers. Be prepared to discuss how you translate technical updates into clear communication. Share examples of how you've effectively liaised between different teams to ensure smooth operations.
✨Highlight Your Attention to Detail
Given the importance of accuracy in scheduling, be ready to talk about your 'measure twice, cut once' mindset. Discuss how you ensure data accuracy in work orders and part requests, and provide examples of how this has positively impacted your previous roles.