At a Glance
- Tasks: Be the face of our brand, supporting clients and solving their equipment issues.
- Company: Join Anglian Dental, a trusted name in dental practice support for over 30 years.
- Benefits: Enjoy competitive salary, 33 days holiday, health cash plan, and ongoing training.
- Other info: Dynamic team environment with opportunities for career growth and development.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong interpersonal skills and a proactive problem-solving attitude.
The predicted salary is between 30000 - 40000 € per year.
As a Customer Service Advisor, you’ll play a pivotal role in shaping the customer experience and supporting our technical team. This is not just a customer service role; it’s a unique opportunity to be the face of our brand and make a real difference to the dental practices we support. You’ll be the first line of support for our clients, helping them articulate their equipment issues and ensuring they feel heard and supported from the first click or call. By putting a "sales hat" on and truly understanding the why behind a customer’s request, you’ll act as a proactive problem-solver who can spot where our services can add extra value to their practice.
Professionally handling inquiries across phone, email, and WhatsApp, identifying the core issue and ensuring the client feels supported throughout:
- Listening closely to our customers to understand their needs, suggesting solutions or services that genuinely help their practice run more smoothly.
- Recording interactions and job details precisely within the CRM so our technical team has everything they need to succeed.
- Working closely with internal teams to constantly improve how we deliver service and support to our clients.
- You’ll bring a blend of strong interpersonal skills and a genuine "happy to help" attitude to the role.
- Someone who understands that behind every equipment issue is a team that needs to feel supported and reassured.
- You enjoy building rapport and have a knack for explaining the next steps clearly and professionally.
- You aren't afraid to suggest a better way of doing things or a service that would solve a recurring headache for a client.
- You’re a team player who is happy to jump in and help out wherever needed to ensure our customers are looked after.
Why Join Anglian Dental? We’ve been supporting dental practices for over 30 years, with a reputation built on quality, service, and reliability. We’re on a mission to become a one-stop-shop for dental surgery creation and maintenance, and we know that getting there starts with our people.
- Competitive salary & profit related bonus scheme
- 33 days holiday (including bank holidays)
- Enhanced maternity & paternity pay
- Paid Sick leave
- Health cash plan and retail discounts (after 1 year)
- Ongoing training and development
Anglian Dental is proud to be an Equal Opportunity Employer.
Job Types: Full-time, Permanent
- Discounted or free food
- Enhanced maternity leave
- Health & wellbeing programme
- Sick pay
Ability to commute/relocate: Royston SG8: reliably commute or plan to relocate before starting work (required)
Training Customer Service Advisor (Permanent) in Royston employer: Anglian Dental
At Anglian Dental, we pride ourselves on being an exceptional employer, offering a supportive work culture that values every team member's contribution. With over 30 years of experience in the dental industry, we provide extensive training and development opportunities, competitive salaries, and a comprehensive benefits package, including generous holiday allowances and health cash plans. Located in Royston, our commitment to employee well-being and professional growth makes us a fantastic place for those looking to make a meaningful impact in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Training Customer Service Advisor (Permanent) in Royston
✨Tip Number 1
Get to know the company inside out! Research Anglian Dental and understand their mission, values, and the services they offer. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your listening skills! As a Customer Service Advisor, you'll need to really hear what customers are saying. Try role-playing with a friend or family member to get comfortable with asking clarifying questions and summarising their concerns.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues for customers. Be ready to share these during your interview to demonstrate how you can add value to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join us at Anglian Dental!
We think you need these skills to ace Training Customer Service Advisor (Permanent) in Royston
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter. Remember, this role is all about building rapport with customers, so show us how you connect with people.
Tailor Your Application:Make sure to tailor your application specifically for the Customer Service Advisor role. Highlight your relevant experience and skills that align with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the job. Avoid fluff and focus on what makes you a great fit for supporting our clients.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do at StudySmarter.
How to prepare for a job interview at Anglian Dental
✨Know the Company Inside Out
Before your interview, take some time to research Anglian Dental. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Problem-Solving Skills
As a Customer Service Advisor, you'll need to demonstrate your ability to handle inquiries and solve problems. Prepare examples from your past experiences where you've successfully resolved customer issues or improved processes. This will highlight your proactive approach and ability to add value.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the questions asked and respond thoughtfully. This reflects the skills needed for the role, as understanding customer needs is crucial. Don't hesitate to ask for clarification if you need it!
✨Be Ready to Discuss Teamwork
Since this role involves working closely with internal teams, be prepared to discuss your experience in teamwork. Share specific instances where you've collaborated with others to achieve a common goal, and emphasise your 'happy to help' attitude. This will show that you're a great fit for their team-oriented culture.
