At a Glance
- Tasks: Be the face of our brand, supporting dental practices and solving customer issues.
- Company: Join Anglian Dental, a trusted name in dental support for over 30 years.
- Benefits: Enjoy competitive salary, 33 days holiday, health cash plan, and ongoing training.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference while building rapport and helping clients thrive.
- Qualifications: Strong interpersonal skills and a proactive problem-solving attitude.
The predicted salary is between 30000 - 40000 € per year.
As a Customer Service Advisor, you’ll play a pivotal role in shaping the customer experience and supporting our technical team. This is not just a customer service role; it’s a unique opportunity to be the face of our brand and make a real difference to the dental practices we support. You’ll be the first line of support for our clients, helping them articulate their equipment issues and ensuring they feel heard and supported from the first click or call. By putting a "sales hat" on and truly understanding the why behind a customer’s request, you’ll act as a proactive problem-solver who can spot where our services can add extra value to their practice.
Professionally handling inquiries across phone, email, and WhatsApp, identifying the core issue and ensuring the client feels supported throughout:
- Listening closely to our customers to understand their needs, suggesting solutions or services that genuinely help their practice run more smoothly.
- Recording interactions and job details precisely within the CRM so our technical team has everything they need to succeed.
- Working closely with internal teams to constantly improve how we deliver service and support to our clients.
- You’ll bring a blend of strong interpersonal skills and a genuine "happy to help" attitude to the role.
- Someone who understands that behind every equipment issue is a team that needs to feel supported and reassured.
- You enjoy building rapport and have a knack for explaining the next steps clearly and professionally.
- You aren't afraid to suggest a better way of doing things or a service that would solve a recurring headache for a client.
- You’re a team player who is happy to jump in and help out wherever needed to ensure our customers are looked after.
Why Join Anglian Dental? We’ve been supporting dental practices for over 30 years, with a reputation built on quality, service, and reliability. We’re on a mission to become a one-stop-shop for dental surgery creation and maintenance, and we know that getting there starts with our people.
- Competitive salary & profit related bonus scheme
- 33 days holiday (including bank holidays)
- Enhanced maternity & paternity pay
- Paid Sick leave
- Health cash plan and retail discounts (after 1 year)
- Ongoing training and development
Anglian Dental is proud to be an Equal Opportunity Employer.
Job Types: Full-time, Permanent
- Discounted or free food
- Enhanced maternity leave
- Health & wellbeing programme
- Sick pay
Ability to commute/relocate: Royston SG8: reliably commute or plan to relocate before starting work (required)
Full Time Billing Customer Service Advisor in Royston employer: Anglian Dental
At Anglian Dental, we pride ourselves on being an exceptional employer, offering a supportive work culture that values every team member's contribution. With over 30 years of experience in the dental industry, we provide our employees with competitive salaries, generous holiday allowances, and ongoing training opportunities to foster personal and professional growth. Located in Royston, our commitment to employee wellbeing is reflected in our health cash plan, retail discounts, and a strong emphasis on work-life balance, making us a fantastic place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Full Time Billing Customer Service Advisor in Royston
✨Tip Number 1
Get to know the company inside out! Research Anglian Dental and understand their mission, values, and the services they offer. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your listening skills! As a Customer Service Advisor, you'll need to really hear what customers are saying. Try role-playing with a friend or family member to get comfortable with asking clarifying questions and summarising their concerns.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate how you can add value to the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Full Time Billing Customer Service Advisor in Royston
Some tips for your application 🫡
Show Your Customer-Centric Attitude:Make sure to highlight your passion for helping customers in your application. We want to see that you genuinely care about making a difference and can empathise with clients' needs.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and get straight to the heart of what makes you a great fit for the role.
Tailor Your Experience:Link your past experiences to the job description. We love seeing how your skills align with our needs, so don’t be shy about showcasing relevant customer service or problem-solving examples.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Anglian Dental
✨Know the Company Inside Out
Before your interview, take some time to research Anglian Dental. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight how you listened to their needs and provided solutions that made a difference. This aligns perfectly with the proactive problem-solver they’re looking for.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. When asked questions, take a moment to think before responding, and ensure you address the core of what’s being asked. This reflects the importance of understanding customer needs, which is crucial for the role.
✨Be Ready to Suggest Improvements
Think about any processes or services you’ve encountered in previous roles that could be improved. Be prepared to discuss these ideas during your interview. Showing that you’re not afraid to suggest better ways of doing things will resonate well with their team-oriented culture.
