At a Glance
- Tasks: Support dental practices by resolving customer queries and enhancing their experience.
- Company: Join Anglian Dental, a trusted name in dental support for over 30 years.
- Benefits: Enjoy competitive salary, 33 days holiday, health cash plan, and ongoing training.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be the face of our brand and make a real difference in dental care.
- Qualifications: Strong interpersonal skills and a proactive problem-solving attitude.
The predicted salary is between 30000 - 40000 € per year.
As a Customer Service Advisor, you’ll play a pivotal role in shaping the customer experience and supporting our technical team. This is not just a customer service role; it’s a unique opportunity to be the face of our brand and make a real difference to the dental practices we support.
You’ll be the first line of support for our clients, helping them articulate their equipment issues and ensuring they feel heard and supported from the first click or call. By putting a "sales hat" on and truly understanding the why behind a customer’s request, you’ll act as a proactive problem-solver who can spot where our services can add extra value to their practice.
- Professionally handling inquiries across phone, email, and WhatsApp, identifying the core issue and ensuring the client feels supported throughout.
- Listening closely to our customers to understand their needs, suggesting solutions or services that genuinely help their practice run more smoothly.
- Recording interactions and job details precisely within the CRM so our technical team has everything they need to succeed.
- Working closely with internal teams to constantly improve how we deliver service and support to our clients.
- You’ll bring a blend of strong interpersonal skills and a genuine "happy to help" attitude to the role.
- Someone who understands that behind every equipment issue is a team that needs to feel supported and reassured.
- You enjoy building rapport and have a knack for explaining the next steps clearly and professionally.
- You aren’t afraid to suggest a better way of doing things or a service that would solve a recurring headache for a client.
- You’re a team player who is happy to jump in and help out wherever needed to ensure our customers are looked after.
Why Join Anglian Dental? We’ve been supporting dental practices for over 30 years, with a reputation built on quality, service, and reliability. We’re on a mission to become a one-stop-shop for dental surgery creation and maintenance, and we know that getting there starts with our people.
- Competitive salary & profit related bonus scheme
- 33 days holiday (including bank holidays)
- Enhanced maternity & paternity pay
- Paid Sick leave
- Health cash plan and retail discounts (after 1 year)
- Ongoing training and development
Anglian Dental is proud to be an Equal Opportunity Employer.
Customer Training Support Advisor in Royston employer: Anglian Dental
At Anglian Dental, we pride ourselves on fostering a supportive and dynamic work environment where our employees are empowered to make a real impact in the dental community. With competitive salaries, generous holiday allowances, and a strong focus on ongoing training and development, we ensure that our team members not only thrive in their roles but also grow alongside the company. Located in Royston, we offer a unique opportunity to be part of a mission-driven organisation that values quality service and reliability, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Training Support Advisor in Royston
✨Tip Number 1
Get to know the company inside out! Research Anglian Dental and understand their mission, values, and the services they offer. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first line of support for clients, it's crucial to articulate your thoughts clearly. Role-play common customer scenarios with a friend or family member to build confidence in handling inquiries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining us at Anglian Dental and ready to make a difference in the customer experience.
We think you need these skills to ace Customer Training Support Advisor in Royston
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. We want to see that you understand what we're looking for in a Customer Training Support Advisor, so make sure you highlight relevant experience and skills that match our needs.
Show Your Personality:We’re all about that 'happy to help' attitude! When writing your application, let your personality shine through. Share examples of how you've built rapport with customers or solved problems creatively – we love to see that proactive spirit!
Be Clear and Concise:When it comes to written applications, clarity is key. Make sure your responses are easy to read and straight to the point. We appreciate well-structured answers that get to the heart of the matter without unnecessary fluff.
Apply Through Our Website:Once you’ve polished your application, head over to our website to submit it. This ensures your application goes directly to us, and we can’t wait to see what you bring to the table as part of our team!
How to prepare for a job interview at Anglian Dental
✨Know the Company Inside Out
Before your interview, take some time to research Anglian Dental. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight how you listened to their needs and provided solutions that made a difference. This aligns perfectly with the proactive problem-solver they’re looking for.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. When asked questions, take a moment to think before responding, and ensure you address the core of what’s being asked. This reflects the 'happy to help' attitude that Anglian Dental values.
✨Be Ready to Suggest Improvements
Think about any processes or services you’ve encountered in previous roles that could be improved. Be prepared to discuss these ideas during your interview. Showing that you’re not afraid to suggest better ways of doing things will resonate well with the team-oriented culture they promote.
