At a Glance
- Tasks: Be the face of our brand, supporting clients and solving their equipment issues.
- Company: Join Anglian Dental, a trusted name in dental practice support for over 30 years.
- Benefits: Enjoy competitive salary, 33 days holiday, health cash plan, and ongoing training.
- Other info: Dynamic team environment with opportunities for career growth and development.
- Why this job: Make a real difference in dental practices while developing your customer service skills.
- Qualifications: Strong interpersonal skills and a proactive, 'happy to help' attitude.
The predicted salary is between 30000 - 40000 € per year.
As a Customer Service Advisor, you’ll play a pivotal role in shaping the customer experience and supporting our technical team. This is not just a customer service role; it’s a unique opportunity to be the face of our brand and make a real difference to the dental practices we support.
You’ll be the first line of support for our clients, helping them articulate their equipment issues and ensuring they feel heard and supported from the first click or call. By putting a "sales hat" on and truly understanding the why behind a customer’s request, you’ll act as a proactive problem-solver who can spot where our services can add extra value to their practice.
- Professionally handling inquiries across phone, email, and WhatsApp, identifying the core issue and ensuring the client feels supported throughout.
- Listening closely to our customers to understand their needs, suggesting solutions or services that genuinely help their practice run more smoothly.
- Recording interactions and job details precisely within the CRM so our technical team has everything they need to succeed.
- Working closely with internal teams to constantly improve how we deliver service and support to our clients.
- You’ll bring a blend of strong interpersonal skills and a genuine "happy to help" attitude to the role.
- Someone who understands that behind every equipment issue is a team that needs to feel supported and reassured.
- You enjoy building rapport and have a knack for explaining the next steps clearly and professionally.
- You aren’t afraid to suggest a better way of doing things or a service that would solve a recurring headache for a client.
- You’re a team player who is happy to jump in and help out wherever needed to ensure our customers are looked after.
Why Join Anglian Dental? We’ve been supporting dental practices for over 30 years, with a reputation built on quality, service, and reliability. We’re on a mission to become a one-stop-shop for dental surgery creation and maintenance, and we know that getting there starts with our people.
- Competitive salary & profit related bonus scheme
- 33 days holiday (including bank holidays)
- Enhanced maternity & paternity pay
- Paid Sick leave
- Health cash plan and retail discounts (after 1 year)
- Ongoing training and development
Anglian Dental is proud to be an Equal Opportunity Employer.
Job Types: Full-time, Permanent
Ability to commute/relocate: Royston SG8: reliably commute or plan to relocate before starting work (required)
Customer Service Advisor - Training in Royston employer: Anglian Dental
At Anglian Dental, we pride ourselves on being an exceptional employer, offering a supportive work culture that values each team member's contributions. With competitive salaries, generous holiday allowances, and a commitment to ongoing training and development, we empower our Customer Service Advisors to thrive in their roles while making a meaningful impact on the dental practices we serve. Located in Royston, our team enjoys a collaborative environment where innovation is encouraged, and every voice is heard, ensuring that you can grow both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Training in Royston
✨Tip Number 1
Get to know the company inside out! Research Anglian Dental and understand their mission, values, and the services they offer. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to articulate solutions clearly. Role-play with a friend or family member to get comfortable explaining complex issues in simple terms. It’ll make a world of difference when you’re on the phone with clients.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate how you can add value to Anglian Dental.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team. So, hit that 'Apply' button and let’s get started on this journey together!
We think you need these skills to ace Customer Service Advisor - Training in Royston
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. It’s packed with clues about what we’re looking for in a Customer Service Advisor. Make sure you understand the role and how your skills fit in!
Show Off Your Interpersonal Skills:We want to see your personality shine through! Highlight your strong interpersonal skills and your 'happy to help' attitude in your application. Share examples of how you've built rapport with customers in the past.
Be a Proactive Problem-Solver:In your application, don’t just list your experience—show us how you’ve been a proactive problem-solver. Talk about times when you identified issues and suggested solutions that made a difference for your clients.
Apply Through Our Website:Once you’ve polished your application, head over to our website to submit it. We love seeing applications come directly from interested candidates, so make sure you click on 'Apply' and let us know why you’d be a great fit!
How to prepare for a job interview at Anglian Dental
✨Know the Company Inside Out
Before your interview, take some time to research Anglian Dental. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Problem-Solving Skills
As a Customer Service Advisor, you'll need to demonstrate your ability to handle inquiries and solve problems. Prepare examples from your past experiences where you've successfully resolved customer issues or improved processes. This will highlight your proactive approach and 'happy to help' attitude.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the questions asked and respond thoughtfully. This reflects the skills needed for the role, as understanding customer needs is crucial. You might even want to ask clarifying questions to show your engagement.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the company culture, training opportunities, and how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow and contribute to the team.
