At a Glance
- Tasks: Be the friendly voice helping dental practices solve their equipment issues.
- Company: Join Anglian Dental, a trusted name in dental support for over 30 years.
- Benefits: Enjoy competitive pay, 33 days holiday, and health perks after a year.
- Other info: Dynamic team environment with ongoing training and development opportunities.
- Why this job: Make a real difference while building rapport with clients and enhancing their experience.
- Qualifications: Strong communication skills and a genuine desire to help others.
The predicted salary is between 30000 - 40000 € per year.
As a Customer Service Advisor, you’ll play a pivotal role in shaping the customer experience and supporting our technical team. This is not just a customer service role; it’s a unique opportunity to be the face of our brand and make a real difference to the dental practices we support. You’ll be the first line of support for our clients, helping them articulate their equipment issues and ensuring they feel heard and supported from the first click or call. By putting a 'sales hat' on and truly understanding the why behind a customer’s request, you’ll act as a proactive problem-solver who can spot where our services can add extra value to their practice.
Professionally handling inquiries across phone, email, and WhatsApp, identifying the core issue and ensuring the client feels supported throughout:
- Listening closely to our customers to understand their needs, suggesting solutions or services that genuinely help their practice run more smoothly.
- Recording interactions and job details precisely within the CRM so our technical team has everything they need to succeed.
- Working closely with internal teams to constantly improve how we deliver service and support to our clients.
- You’ll bring a blend of strong interpersonal skills and a genuine 'happy to help' attitude to the role.
- Someone who understands that behind every equipment issue is a team that needs to feel supported and reassured.
- You enjoy building rapport and have a knack for explaining the next steps clearly and professionally.
- You aren't afraid to suggest a better way of doing things or a service that would solve a recurring headache for a client.
- You’re a team player who is happy to jump in and help out wherever needed to ensure our customers are looked after.
Why Join Anglian Dental? We’ve been supporting dental practices for over 30 years, with a reputation built on quality, service, and reliability. We’re on a mission to become a one-stop-shop for dental surgery creation and maintenance, and we know that getting there starts with our people.
- Competitive salary & profit related bonus scheme
- 33 days holiday (including bank holidays)
- Enhanced maternity & paternity pay
- Paid Sick leave
- Health cash plan and retail discounts (after 1 year)
- Ongoing training and development
Anglian Dental is proud to be an Equal Opportunity Employer.
Job Types: Full-time, Permanent
- Discounted or free food
- Enhanced maternity leave
- Health & wellbeing programme
- Sick pay
Ability to commute/relocate: Royston SG8: reliably commute or plan to relocate before starting work (required)
Customer Service Advisor - Pensions in Royston employer: Anglian Dental
At Anglian Dental, we pride ourselves on being an exceptional employer, offering a supportive work culture that values each team member's contributions. With competitive salaries, generous holiday allowances, and a commitment to ongoing training and development, we empower our Customer Service Advisors to thrive in their roles while making a meaningful impact on the dental practices we serve. Located in Royston, our team enjoys a collaborative environment where innovation is encouraged, and every voice is heard.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Pensions in Royston
✨Tip Number 1
Get to know the company inside out! Research Anglian Dental and understand their mission, values, and the services they offer. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your listening skills! As a Customer Service Advisor, you'll need to really hear what customers are saying. Try role-playing with a friend or family member to sharpen your ability to identify key issues and respond effectively.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved customer issues. Be ready to share these during your interview to demonstrate how you can add value to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join us at Anglian Dental!
We think you need these skills to ace Customer Service Advisor - Pensions in Royston
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your writing. Remember, this role is all about connecting with customers, so showing us how you’d engage with them is key.
Tailor Your Application:Make sure to tailor your application specifically for the Customer Service Advisor role. Highlight your relevant experience and skills that align with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of the matter. Use bullet points if it helps, and make sure to proofread for any typos or errors – we love attention to detail!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do at StudySmarter.
How to prepare for a job interview at Anglian Dental
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a technical context. Be ready to discuss how you would handle common customer inquiries and demonstrate your understanding of the importance of listening closely to clients' needs.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've proactively solved issues in previous roles. Think about times when you identified a recurring problem and suggested a solution that improved the customer experience. This will show your potential employer that you're not just reactive but also proactive.
✨Familiarise Yourself with CRM Systems
Since recording interactions accurately is key, make sure you understand how CRM systems work. If you have experience with any specific platforms, be ready to talk about it. If not, do a bit of research to show your willingness to learn.
✨Emphasise Teamwork and Communication
This role requires collaboration with internal teams, so highlight your ability to work well with others. Share examples of how you've communicated effectively in a team setting and how you’ve contributed to improving processes or services in the past.
