At a Glance
- Tasks: Optimise daily schedules for field engineers and ensure timely client service.
- Company: Join Anglian Dental, a trusted name in dental practice support for over 30 years.
- Benefits: Enjoy competitive salary, 33 days holiday, health cash plan, and ongoing training.
- Other info: Dynamic team with excellent growth opportunities and a commitment to equality.
- Why this job: Be the logistical mastermind in a fast-paced environment and make a real impact.
- Qualifications: 3+ years in scheduling, strong communication skills, and CRM software experience.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an experienced and detail-oriented Service Scheduler to become an integral part of our dynamic Service Operations Department. In this role, you will take full ownership of optimising the daily schedules for our field engineers, ensuring that our resources are deployed effectively and our clients receive timely service. As a primary point of contact for both clients and engineers, you will be the “nerve centre” of our operations by resolving scheduling conflicts, managing logistics, and identifying opportunities to streamline our processes. If you have exceptional diary management skills, thrive in a high-pressure environment, and love the challenge of solving complex logistical puzzles, we want to hear from you.
Key responsibilities:
- Serve as the main point of contact for client enquiries and engineer updates regarding site visits.
- Monitor live workloads to identify potential delays or issues before they impact the client.
- Review work orders, job assignments, and part orders to ensure data accuracy.
- Liaise with the procurement team to ensure necessary parts and equipment are available for scheduled jobs.
- Attend weekly department meetings (Level 10) to report on key scheduling metrics and KPIs (e.g., first-time fix rates and engineer utilisation).
About You:
You are a logistical maestro who enjoys the fast-paced nature of a busy service desk. You don’t just fill gaps in a diary; you look for the most efficient way to keep our engineers moving and our clients happy. To be successful in this role, you should be:
- Capable of translating technical updates into clear client communication and coordinating with busy engineers in the field.
- Possessing a “measure twice, cut once” mindset, ensuring that every work order and part request is accurate before it hits the system.
- Having at least 3 years of experience in a fast-paced scheduling role and able to juggle multiple priorities without breaking a sweat.
- Comfortable using CRM or Field Service Management (FSM) software to track performance and manage complex workflows.
- Proud of your work and always looking for ways to “work smarter, not harder” to improve department efficiency.
- Having a good understanding of the geography of London and the Home Counties.
Why Join Anglian Dental?
We’ve been supporting dental practices for over 30 years, with a reputation built on quality, service, and reliability. With over 700 practices already relying on us, and more joining every month, this is a fantastic time to become part of a team that’s growing fast. We’re on a mission to become a one-stop-shop for dental surgery creation and maintenance, and we know that getting there starts with our people.
What We Offer:
- Competitive salary & profit related bonus scheme
- 33 days holiday (including bank holidays)
- Enhanced maternity & paternity pay
- Paid Sick leave
- Health cash plan and retail discounts (after 1 year)
- Ongoing training and development
Our Core Values:
Anglian Dental is proud to be an Equal Opportunity Employer.
Service Scheduler in London employer: Anglian Dental
Anglian Dental is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary, generous holiday allowance, and a profit-related bonus scheme. Our dynamic work culture fosters collaboration and innovation, making it an ideal environment for those who thrive in fast-paced settings. With over 30 years of experience in the dental sector, we are committed to supporting our team with ongoing training and development opportunities, ensuring that every employee can contribute to our mission of becoming the leading provider of dental surgery solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Service Scheduler in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Scheduler role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common scheduling scenarios. Think about how you'd handle conflicts or delays, and be ready to share your problem-solving strategies. This will show that you’re not just a scheduler, but a logistical maestro!
✨Tip Number 3
Don’t forget to showcase your tech skills! Familiarise yourself with CRM or Field Service Management software, and be prepared to discuss how you've used these tools to optimise schedules in your previous roles.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our dynamic team at Anglian Dental.
We think you need these skills to ace Service Scheduler in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Scheduler role. Highlight your experience in scheduling, diary management, and any relevant software you've used. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've optimised schedules or resolved conflicts in previous roles. We love a good story!
Show Off Your Logistical Skills:In your application, don’t forget to showcase your logistical prowess. Talk about how you’ve managed multiple priorities and streamlined processes in high-pressure environments. We’re all about working smarter, not harder!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Anglian Dental
✨Know Your Schedule Inside Out
Before the interview, make sure you’re familiar with the scheduling processes and tools mentioned in the job description. Brush up on your diary management skills and be ready to discuss how you’ve optimised schedules in previous roles.
✨Prepare for Logistical Challenges
Think of some complex scheduling scenarios you’ve faced in the past and how you resolved them. Be prepared to share these examples during the interview, as they’ll showcase your problem-solving skills and ability to thrive under pressure.
✨Communicate Clearly and Confidently
Since you’ll be the main point of contact for clients and engineers, practice articulating technical updates in a way that’s easy to understand. This will demonstrate your ability to bridge the gap between technical details and client communication.
✨Showcase Your Knowledge of the Area
Familiarise yourself with the geography of London and the Home Counties. Being able to discuss how location impacts scheduling can set you apart from other candidates and show that you’re proactive about understanding the role.
