At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth communication and project delivery.
- Company: Join a leading commercial window servicing company with a focus on quality and community.
- Benefits: Enjoy competitive salary, 31 days holiday, health perks, and career development opportunities.
- Other info: Embrace a culture of equality, diversity, and continuous learning.
- Why this job: Make a real difference in residents' lives while working in a supportive team environment.
- Qualifications: Experience in customer service or tenant support, with strong communication skills.
Are you a people-focused professional with excellent communication skills? Do you thrive in a role where you can make a real difference to residents while ensuring smooth project delivery? If so, we have the perfect opportunity for you! We are currently seeking a dedicated Resident Liaison Officer (RLO) to join our growing team, supporting our window servicing projects and helping us maintain strong relationships with residents and stakeholders.
As a leading commercial window servicing company, we work with both businesses and residential buildings to deliver high-quality repairs, replacements, and maintenance. In this role, you will act as the key point of contact between our company, residents, and stakeholders—ensuring clear communication, minimising disruption, and providing outstanding support throughout the project lifecycle.
Key Responsibilities
- Act as the main liaison between residents and the project team.
- Inform residents about upcoming work, schedules, and any potential disruptions.
- Handle queries, concerns, and complaints in a professional manner.
- Ensure access arrangements are in place for window installations and repairs.
- Identify and assist vulnerable residents who may need additional support.
- Conduct site visits and monitor resident satisfaction.
- Keep accurate records of interactions, feedback, and issues.
What We’re Looking For
- Previous experience in a Resident Liaison, Customer Service, or Tenant Support role.
- Strong communication and problem-solving skills.
- Ability to build positive relationships with residents and project teams.
- Knowledge of social housing, construction, or property maintenance (preferred).
- A proactive and empathetic approach to customer care.
- Full UK driving license.
What We Offer
- Competitive Salary.
- Pension.
- 31 days holiday, including Bank holiday, increasing to 33 days after 2 years, plus have your birthday off.
- Car Allowance.
- Paid time off annually to volunteer.
- Comprehensive health & well-being benefits including cycle to work scheme, heavily discounted gym memberships and free access to mental health first aiders.
- Heavily discounted group discount scheme on all products.
- Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, food shopping and most major high street retailers.
- Opportunity to work with a forward-thinking and supportive team.
- Career development and continuous learning opportunities.
Take the next step in your career by applying today!
Important Information About Right to Work
We’re delighted that you’re considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship. If you’re unsure about your eligibility, you can find helpful information on the UK government website. Thank you for your understanding.
Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Resident Liaison Officer in Walsall employer: Anglian Building Products
Join a forward-thinking company that values its employees and fosters a collaborative work culture. As a Commercial Window Surveyor, you'll benefit from competitive salaries, generous holiday allowances, and unique perks like paid volunteer time and salary sacrifice benefits. With a strong commitment to career development and an inclusive environment, this role offers not just a job, but a meaningful career path in the thriving social housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Walsall
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Anglian Building Products, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Resident Liaison Officer at Anglian Building Products.
We think you need these skills to ace Resident Liaison Officer in Walsall
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Anglian Building Products
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
