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- Tasks: Be the go-to person for residents, ensuring smooth project delivery and clear communication.
- Company: Join a leading commercial window servicing company dedicated to high-quality repairs and maintenance.
- Benefits: Enjoy a competitive salary, 33 days holiday, and perks like gym discounts and volunteer time off.
- Why this job: Make a real difference in residents' lives while working in a supportive and inclusive team.
- Qualifications: Previous experience in customer service or tenant support is preferred; strong communication skills are essential.
- Other info: This is a 12-month temporary contract with opportunities for career development.
The predicted salary is between 30000 - 42000 £ per year.
Are you a people-focused professional with excellent communication skills? Do you thrive in a role where you can make a real difference to residents while ensuring smooth project delivery? If so, we have the perfect opportunity for you! We are currently seeking a dedicated Resident Liaison Officer (RLO) to join our growing team on a 12-month temporary contract, supporting our window servicing projects and helping us maintain strong relationships with residents and stakeholders.
As a leading commercial window servicing company, we work with both businesses and residential buildings to deliver high-quality repairs, replacements, and maintenance. In this role, you will act as the key point of contact between our company, residents, and stakeholders—ensuring clear communication, minimising disruption, and providing outstanding support throughout the project lifecycle.
Key Responsibilities
- Act as the main liaison between residents and the project team.
- Inform residents about upcoming work, schedules, and any potential disruptions.
- Handle queries, concerns, and complaints in a professional manner.
- Ensure access arrangements are in place for window installations and repairs.
- Identify and assist vulnerable residents who may need additional support.
- Conduct site visits and monitor resident satisfaction.
- Keep accurate records of interactions, feedback, and issues.
What We\’re Looking For
- Previous experience in a Resident Liaison, Customer Service, or Tenant Support role.
- Strong communication and problem-solving skills.
Ability to build positive relationships with residents and project teams. - Knowledge of social housing, construction, or property maintenance (preferred).
- A proactive and empathetic approach to customer care.
- Full UK driving license
What We Offer
- Competitive Salary
- Pension
- 33 days holiday, plus have your birthday off
- Car Allowance
- Paid time off annually to volunteer
- Comprehensive health & well-being benefits including cycle to work scheme, heavily discounted gym memberships and free access to mental health first aiders
- Heavily discounted group discount scheme on all products
- Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, food shopping and most major high street retailers
- Opportunity to work with a forward-thinking and supportive team.
- Career development and continuous learning opportunities.
Take the next step in your career by applying today!
Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Companys value of Succeed Together we are committed to Equality, Diversity and Inclusion. We recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Resident Liason Officer in Darlington employer: Anglian Building Products
Contact Detail:
Anglian Building Products Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liason Officer in Darlington
✨Tip Number 1
Familiarise yourself with the local community in Darlington. Understanding the demographics and specific needs of residents will help you build rapport and demonstrate your commitment to their well-being during the interview.
✨Tip Number 2
Prepare examples of how you've successfully handled resident queries or complaints in the past. Being able to share specific instances where you've made a positive impact will showcase your problem-solving skills and customer care approach.
✨Tip Number 3
Research our company’s recent projects and initiatives related to window servicing. Showing that you are informed about our work will not only impress us but also allow you to ask insightful questions during the interview.
✨Tip Number 4
Highlight any experience you have in social housing or property maintenance. Even if it's not extensive, demonstrating your understanding of these areas can set you apart as a candidate who is ready to hit the ground running.
We think you need these skills to ace Resident Liason Officer in Darlington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in resident liaison, customer service, or tenant support roles. Use specific examples that demonstrate your communication skills and ability to build relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your proactive and empathetic approach aligns with their values and how you can contribute to maintaining strong relationships with residents.
Highlight Relevant Skills: In your application, emphasise your problem-solving abilities and any knowledge of social housing, construction, or property maintenance. This will show that you understand the context of the role and can handle the responsibilities effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Anglian Building Products
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively. Use examples from your past experiences where you successfully managed resident queries or concerns.
✨Highlight Your Problem-Solving Abilities
This role requires a proactive approach to resolving issues. Think of specific instances where you identified a problem and implemented a solution, especially in a customer service or tenant support context. This will show your potential employer that you can handle challenges with ease.
✨Demonstrate Empathy and Understanding
Residents may have varying needs, especially vulnerable individuals. Share examples of how you've provided support or assistance in the past, showcasing your empathetic approach. This will help illustrate your suitability for the role.
✨Research the Company and Its Values
Familiarise yourself with the company's mission and values, particularly their commitment to equality, diversity, and inclusion. Being able to discuss how your personal values align with theirs can set you apart as a candidate who truly fits into their culture.
