At a Glance
- Tasks: Engage with residents and ensure smooth project delivery while addressing their needs.
- Company: Join a dynamic team focused on enhancing community living through effective communication.
- Benefits: Enjoy flexible working hours and the chance to make a positive impact in your community.
- Other info: This is a 12-month temporary contract, perfect for gaining valuable experience.
- Why this job: This role offers a unique opportunity to connect with people and contribute to meaningful projects.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 30000 - 42000 £ per year.
Are you a people-focused professional with excellent communication skills? Do you thrive in a role where you can make a real difference to residents while ensuring smooth project delivery? If so, we have the perfect opportunity for you! We are currently seeking a dedicated Resident Liaison Officer (RLO) to join our growing team, supporting our window servicing projects and helping us maintain strong relationships with residents and stakeholders.
As a leading commercial window servicing company, we work with both businesses and residential buildings to deliver high-quality repairs, replacements, and maintenance. In this role, you will act as the key point of contact between our company, residents, and stakeholders—ensuring clear communication, minimising disruption, and providing outstanding support throughout the project lifecycle.
Key Responsibilities
- Act as the main liaison between residents and the project team.
- Inform residents about upcoming work, schedules, and any potential disruptions.
- Handle queries, concerns, and complaints in a professional manner.
- Ensure access arrangements are in place for window installations and repairs.
- Identify and assist vulnerable residents who may need additional support.
- Conduct site visits and monitor resident satisfaction.
- Keep accurate records of interactions, feedback, and issues.
What We're Looking For
- Previous experience in a Resident Liaison, Customer Service, or Tenant Support role.
- Strong communication and problem-solving skills.
Ability to build positive relationships with residents and project teams. - Knowledge of social housing, construction, or property maintenance (preferred).
- A proactive and empathetic approach to customer care.
- Full UK driving license
What We Offer
- Competitive Salary
- Pension
- 33 days holiday, plus have your birthday off
- Car Allowance
- Paid time off annually to volunteer
- Comprehensive health & well-being benefits including cycle to work scheme, heavily discounted gym memberships and free access to mental health first aiders
- Heavily discounted group discount scheme on all products
- Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, food shopping and most major high street retailers
- Opportunity to work with a forward-thinking and supportive team.
- Career development and continuous learning opportunities.
Take the next step in your career by applying today!
Important Information About Right to Work
We're delighted that you're considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship.
If you're unsure about your eligibility, you can find helpful information on the UK government website. Thank you for your understanding
Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Companys value of Succeed Together we are committed to Equality, Diversity and Inclusion. We recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
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Resident Liason Officer employer: Anglian Building Products
Join our dynamic team as a Resident Liaison Officer, where your exceptional communication skills will directly impact the lives of residents and contribute to the success of our projects. We pride ourselves on fostering a supportive work culture that values employee growth, offering training and development opportunities to help you excel in your career. Located in a vibrant community, we provide a unique chance to engage with diverse individuals while making a meaningful difference in their daily lives.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liason Officer
✨Tip Number 1
Familiarise yourself with the specific needs and concerns of residents in similar projects. Understanding their perspectives will help you demonstrate your commitment to making a difference during interviews.
✨Tip Number 2
Network with professionals in the housing and project management sectors. Attend local events or join online forums where you can connect with others who have experience as a Resident Liaison Officer.
✨Tip Number 3
Prepare examples from your past experiences that showcase your communication skills and ability to resolve conflicts. Being able to share real-life scenarios will highlight your suitability for the role.
✨Tip Number 4
Research our company values and recent projects. Tailoring your conversation to align with our mission will show your genuine interest in joining our team and making a positive impact.
We think you need these skills to ace Resident Liason Officer
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to grasp the responsibilities and skills required for the Resident Liaison Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Communication Skills:Since excellent communication is key for this role, ensure your CV and cover letter showcase specific examples of how you've effectively communicated with residents or stakeholders in previous positions.
Demonstrate Problem-Solving Abilities:Provide examples in your application that illustrate your ability to resolve issues and support residents during project delivery. This could include anecdotes from past experiences where you made a positive impact.
Craft a Compelling Cover Letter:Write a personalised cover letter that not only expresses your enthusiasm for the role but also explains why you are the ideal candidate. Mention your passion for making a difference in residents' lives and your commitment to smooth project delivery.
How to prepare for a job interview at Anglian Building Products
✨Showcase Your Communication Skills
As a Resident Liaison Officer, your ability to communicate effectively is crucial. Prepare examples of how you've successfully interacted with residents or stakeholders in the past, highlighting your listening skills and ability to resolve conflicts.
✨Demonstrate Your People-Focused Approach
This role requires a strong focus on residents' needs. Be ready to discuss how you prioritise resident satisfaction and how you've gone above and beyond to ensure their concerns are addressed during project delivery.
✨Understand the Project Context
Familiarise yourself with the specifics of the window servicing project mentioned in the job description. Showing that you understand the project's impact on residents will demonstrate your commitment and preparedness for the role.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Ask about the challenges they face in resident liaison and how success is measured in this position, which can also give you insights into their expectations.
