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- Tasks: Join our team to provide top-notch IT support across the university.
- Company: ARU, a global university known for innovative and inclusive education.
- Benefits: Generous holiday, pension schemes, training opportunities, and flexible working.
- Other info: Dynamic work environment with great career growth potential.
- Why this job: Make a real difference in students' lives while developing your IT skills.
- Qualifications: Degree or relevant qualification in IT and customer service experience required.
The predicted salary is between 28800 - 43200 ÂŁ per year.
About ARU
ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF). ARU’s research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK’s leading universities for degree apprenticeship provision, working with hundreds of employers across the UK. At our ARU Writtle campus, we specialise in animal, environmental, agricultural and horticultural courses, for learners aged 16 to 18, adult learners, undergraduate and postgraduate levels.
About the Role
IT Services are responsible for all aspects of information‑technology support and delivery across our University, providing a first‑class experience to our students, staff and other stakeholders as they pursue their studies and work both on‑campus and beyond. This is your opportunity to join our Digital Workplace Service Team in Writtle, delivering a comprehensive digital‑workplace IT service, including onsite support in offices, teaching spaces, open‑access facilities and other operational spaces. With a degree or relevant professional qualification, you will be proficient in a broad range of common computer hardware and frequently used desktop applications. Previous customer‑service experience is essential, while a familiarity with supporting users in a busy corporate‑scaled network environment would be advantageous.
We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package.
Legal and Safeguarding
We are committed to safeguarding and promoting welfare of our staff and students and expect all staff and volunteers to share this commitment. Applicants should be aware that ARU will carry out online searches as part of the due diligence on short‑listed candidates. All appointments at ARU Writtle are subject to satisfactory pre‑employment checks, including a satisfactory Enhanced criminal records with Children’s Barred List check through the Disclosure and Barring Service (DBS). This role is considered exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. We value diversity at ARU and welcome applications from all sections of the community. We have a responsibility to ensure that all employees are eligible to live and work in the UK. Committed to being inclusive and open to discuss flexible working.
Guidance Notes
Please download the Job Description Person Specification for key requirements. To apply, demonstrate how your skills and experience meet the criteria.
IT Support Analyst in Writtle employer: Anglia Ruskin University
Contact Detail:
Anglia Ruskin University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst in Writtle
✨Tip Number 1
Network like a pro! Reach out to current employees at ARU or in similar roles on LinkedIn. A friendly chat can give you insider info and might just lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd troubleshoot issues and communicate solutions clearly. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your customer service experience! Be ready to share examples of how you've helped users in the past. It’s all about demonstrating that you can provide top-notch support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the details about the role and benefits right there.
We think you need these skills to ace IT Support Analyst in Writtle
Some tips for your application 🫡
Show Off Your Skills: When you're writing your application, make sure to highlight your relevant skills and experiences. We want to see how you can bring your IT support expertise to our team, so don’t hold back on showcasing what you’ve got!
Tailor Your Application: Take a moment to read through the job description carefully and tailor your application accordingly. Use the same language and keywords that we’ve used in the job posting to show us you’re a perfect fit for the role.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure your passion for IT support shines through!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Anglia Ruskin University
✨Know Your Tech
Make sure you brush up on your knowledge of common computer hardware and desktop applications. Be ready to discuss your experience with these technologies, as well as any troubleshooting you've done in the past. This will show that you're not just familiar with the tools but can also support users effectively.
✨Customer Service is Key
Since previous customer-service experience is essential for this role, think of specific examples where you've provided excellent support. Prepare to share stories that highlight your problem-solving skills and how you handled challenging situations with users. This will demonstrate your ability to deliver a first-class experience.
✨Research ARU
Take some time to learn about ARU's mission, values, and the specific services they provide. Understanding their commitment to innovative and inclusive education will help you align your answers with their goals during the interview. Plus, it shows genuine interest in the role and the institution.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the Digital Workplace Service Team's current projects or challenges they face. This not only shows your enthusiasm for the role but also helps you gauge if the position is the right fit for you.