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- Tasks: Support students with advice on library resources and wellbeing services.
- Company: ARU, a global university known for its innovative education and research.
- Benefits: Generous holiday, pension schemes, training opportunities, and flexible working options.
- Why this job: Make a real difference in students' lives while working in a supportive environment.
- Qualifications: A Levels or vocational qualification, customer service experience, and IT literacy.
- Other info: Full-time role with evening shifts; great career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
About ARU
ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF).
ARU’s research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK’s leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.
ARU Peterborough opened its doors to students in September 2022. The university was delivered in partnership with Cambridgeshire and Peterborough Combined Authority and Peterborough City Council. ARU Peterborough will provide transformational and inclusive higher education for the city and region.
About The Role
Our new ARU Peterborough site is open to students and we are looking to recruit a Student Support Adviser to a permanent position. As a member of the team you will provide help, advice and guidance to students across a broad range of library and student support topics via multiple channels. The role involves supporting students with their pastoral needs and signposting and triaging queries to Student Services teams including money advice, counselling and wellbeing, disability and dyslexia support, study skills plus, academic advice, employability and ARU Temps.
The ability to put people at ease who may be in distress is a must as is the ability to explain complex regulations and procedures in an accessible manner.
Other duties include: advising students on the use of library resources, study spaces, IT equipment and software as well as contributing to a range of administrative tasks which are key to library and student support services. You will have excellent customer service skills, including being calm under pressure, be IT literate (with a sound knowledge of Microsoft Office) and demonstrate attention to detail.
With two A Levels or a vocational qualification at level 3 or equivalent, you will have significant experience of working in a customer service environment, working successfully as part of a team and experience of administrative work using complex information systems. Experience of working in an office or library environment in higher or further education is desirable.
This role is a full time post. Evening work (potentially until 8pm Monday – Thursday) will also be required on a rota basis so there may be some flexibility with hours worked.
Informal enquiries can be made to Paul Berry, Student and Library Services campus manager: paul.berry@aru.ac.uk. Closing date Sunday 5 October. Interviews to be held at University House Peterborough on Wednesday 15 October.
Find out more about working with us and how we recruit.
We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.
We are committed to safeguarding and promoting welfare of our staff and students and expect all staff and volunteers to share this commitment. Applicants should be aware that ARU will carry out online searches as part of the due diligence on short listed candidates. We value diversity at ARU and welcome applications from all sections of the community. We have a responsibility to ensure that all employees are eligible to live and work in the UK. Committed to being inclusive and open to discuss flexible working. We reserve the right to close this vacancy once we have received sufficient applications.
Guidance Notes
Please download the Job Description and Person Specification for key requirements. To apply, demonstrate how your skills and experience meet the criteria.
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Student Support Advisor employer: Anglia Ruskin University
Contact Detail:
Anglia Ruskin University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ARU through LinkedIn or other platforms. A friendly chat can give us insider info on the role and help us stand out in the application process.
✨Tip Number 2
Prepare for the interview by practising common questions related to student support. We should think about how our past experiences align with the job description, especially around customer service and handling distressing situations.
✨Tip Number 3
Showcase our passion for education and student welfare during the interview. We want to convey that we genuinely care about making a difference in students' lives, which is key for a Student Support Advisor role.
✨Tip Number 4
Don’t forget to apply through the ARU website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re serious about joining their team.
We think you need these skills to ace Student Support Advisor
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for supporting students shine through. We want to see how much you care about helping others and making a difference in their lives.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the job description. We’re looking for specific examples of your customer service experience and how you've handled complex situations.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications better.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Anglia Ruskin University
✨Know Your Stuff
Before the interview, make sure you understand ARU's mission and values. Familiarise yourself with their approach to student support and the specific services they offer. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Student Support Advisor, you'll need to demonstrate excellent customer service skills. Prepare examples from your past experiences where you've successfully helped someone in distress or navigated complex situations. This will highlight your ability to put students at ease.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle various student queries or issues, especially those related to wellbeing and academic support. Practising these scenarios can help you articulate your thought process clearly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of challenges students face, or how ARU measures the success of its support services. This shows your enthusiasm and helps you gauge if the role is right for you.
