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- Tasks: Manage income collection and provide top-notch customer service for student tuition enquiries.
- Company: Join ARU, a global university known for its innovative and inclusive education.
- Benefits: Enjoy generous holidays, pension schemes, and professional development support.
- Other info: Agile working culture with opportunities for career growth and training.
- Why this job: Make a real difference in students' lives while developing your finance skills.
- Qualifications: A-Levels or NVQ level 3, with customer service experience preferred.
The predicted salary is between 28800 - 43200 £ per year.
Job Category: Administrative
Vacancy Type: Permanent
Employment Type: Full time
Salary From: £26,707
Salary To: £30,378
Location: Chelmsford
Faculty/Prof Service: Financial Services
Closing Date: 22/05/2026
Ref No: 3889
ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF). ARU’s research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK’s leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.
About The Role
Financial Services provides a challenging and interesting environment for self‑motivated individuals who are looking for an exciting challenge. The post holder will be responsible for receipting and reconciling all income and providing an efficient, quality and customer‑focused income collection service. Responsibilities also include providing a professional customer‑focused service dealing with student tuition fee enquiries.
Qualifications and Experience
- Two A‑Levels or vocational qualifications at NVQ level 3 or equivalent
- Previous experience in a customer‑service environment dealing with data inputting of financial transactions
- Numerate, IT literate with sound knowledge of Microsoft Office
- Good communication, interpersonal and organisational skills, an eye for detail and the ability to meet deadlines
The University will support professional development in the role by funding study towards AAT (or equivalent).
Contact Information
Informal enquiries can be made to Michael Phillips, Financial Operations Manager via email at michael.phillips@aru.ac.uk or Ryan Yates, Income Team Leader at ryan.yates@aru.ac.uk.
Equality, Diversity and Inclusion
We are committed to safeguarding and promoting the welfare of our staff and students and expect all staff and volunteers to share this commitment. Applicants should be aware that ARU will carry out online searches as part of the due diligence on shortlisted candidates. We value diversity at ARU and welcome applications from all sections of the community. We have a responsibility to ensure that all employees are eligible to live and work in the UK and will conduct right‑to‑work checks in line with UKVI’s policy.
- Applicants applying from outside the UK: At this time, ARU is unable to sponsor applicants applying from overseas for a Worker Route visa.
- Applicants already in the UK: ARU is unable to offer Worker Route visa sponsorship to applicants whose salary does not meet our minimum sponsorship threshold, which aligns with roles at Grade 6 and above.
Committed to being inclusive and open to discuss flexible working. We reserve the right to close this vacancy once we have received sufficient applications.
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Income Team Finance Assistant employer: Anglia Ruskin University
Contact Detail:
Anglia Ruskin University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Team Finance Assistant
✨Tip Number 1
Get to know the company! Research ARU's values and mission. When you understand what they stand for, you can tailor your conversations during interviews to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to finance and customer service. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at ARU.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
We think you need these skills to ace Income Team Finance Assistant
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your skills and experience that match the job description. We want to see how you can bring value to our Income Team, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you're a great fit for the role.
Tailor Your Application: Don’t just send a generic application! Tailor it to the specific role at ARU. Mention how your previous experiences relate to the responsibilities listed in the job description.
Apply Through Our Website: We encourage you to apply through our website for a smooth process. It’s the best way for us to receive your application and keep everything organised!
How to prepare for a job interview at Anglia Ruskin University
✨Know Your Numbers
As an Income Team Finance Assistant, you'll be dealing with financial transactions. Brush up on your numeracy skills and be prepared to discuss any relevant experience you have with data inputting or financial reconciliation. It’s a good idea to bring examples of how you've handled similar tasks in the past.
✨Customer Service is Key
This role requires a strong customer-focused approach. Think about times when you've provided excellent service, especially in a financial context. Be ready to share specific examples that highlight your communication and interpersonal skills.
✨Familiarise Yourself with Microsoft Office
Since the job mentions a sound knowledge of Microsoft Office, make sure you're comfortable discussing your proficiency with Excel, Word, and any other relevant software. You might even want to mention any specific functions or tools you’ve used that could be beneficial for the role.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare some thoughtful questions about the team, the challenges they face, or the professional development opportunities available. This shows your genuine interest in the role and helps you assess if it's the right fit for you.