At a Glance
- Tasks: Provide front-line support to students and manage administrative processes.
- Company: ARU, a global university known for innovative education and research.
- Benefits: Generous holidays, pension schemes, training opportunities, and flexible working culture.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Join a friendly team and make a real difference in student success.
- Qualifications: Two A-levels or equivalent, excellent customer service skills, and IT literacy.
The predicted salary is between 28800 - 43200 £ per year.
About ARU
ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF). ARU’s research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world-leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK’s leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.
About The Role
To further our support for student success we are seeking to appoint a highly motivated professional to join our friendly iCentre team in Cambridge. The iCentre provides a front-line service to students, answering a wide range of queries and questions. You will signpost students to specialist services when necessary and deliver efficient and effective administrative support with a focus on delivering excellent customer service and experience. The iCentre provides many administrative processes for our students and University, you will need to have a good understanding of administrative processes to ensure that this work is carried out to a high standard. In this role, you will contribute to our corporate goals to improve the retention, achievement, and employability of our students.
Responsibilities
- Provide front-line administrative support and customer service to students.
- Signpost students to specialist services when necessary.
- Support a range of administrative processes to a high standard.
Qualifications
- Two A-levels or a vocational qualification at NVQ level 3 or equivalent.
- Excellent customer service skills in an administrative, customer-focused environment (ideally in Higher or Further education).
- IT literate with sound knowledge of Microsoft Office and experience with information management systems.
- Ability to plan and progress work activities and be adaptable to meet deadlines.
Benefits
We offer an agile working culture and an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.
How to Apply / Contact
Informal enquiries can be made to Gabriel Maryan-Letch, Student Information & Advice Manager; gabriel.maryan-letch@aru.ac.uk or on 01223 695308. Images and documents related to the role are available in the documents section.
Documents
- Job Description & Person Specification (PDF, 780.92kb)
- Candidate Brief (PDF, 2213.46kb)
We are committed to safeguarding and promoting welfare of our staff and students and expect all staff and volunteers to share this commitment. We value diversity at ARU and welcome applications from all sections of the community. We have a responsibility to ensure that all employees are eligible to live and work in the UK. In accordance with the UK Government’s immigration points-based system, this post does not meet the characteristics of a skilled job including salary criteria to be eligible for sponsorship under the Skilled Worker Route. We reserve the right to close this vacancy once we have received sufficient applications. Committed to being inclusive and open to discuss flexible working.
Guidance Notes
Please download the Job Description Person Specification for key requirements. To apply, demonstrate how your skills and experience meet the criteria.
i-Centre Administrator in Cambridge employer: Anglia Ruskin University
ARU is an exceptional employer, offering a vibrant work culture in the heart of Cambridge that prioritises student success and employee development. With generous benefits including agile working options, extensive training opportunities, and a commitment to inclusivity, ARU fosters an environment where staff can thrive while making a meaningful impact on the lives of students. Join us to be part of a forward-thinking institution dedicated to transforming education and research.
StudySmarter Expert Advice🤫
We think this is how you could land i-Centre Administrator in Cambridge
✨Connect with Local Educational Institutions
Get involved with universities and colleges in your area, especially those that offer adult continuing education programmes. Attend open days or even guest lectures to network with faculty members and find out about potential job openings before they even get advertised.
✨Leverage Professional Education Networks
Join professional networks focused on adult education, such as the Adult Learning Australia or the International Society for Technology in Education. These communities often have job boards or can point you towards opportunities at places like Anglia Ruskin University just waiting for the right candidate!
✨Showcase Your Passion for Lifelong Learning
In your interviews, share your own experiences and thoughts on lifelong learning. Highlight any courses or workshops you've taken recently to demonstrate your commitment to personal development and the importance of education. This is a big plus for roles in this field!
✨Apply Through Our Website
Don't forget to check out our careers page at Anglia Ruskin University. Applying directly through our website not only makes your application stand out but also shows you're genuinely interested in joining us. We love seeing candidates who take that extra step.
We think you need these skills to ace i-Centre Administrator in Cambridge
Some tips for your application 🫡
Highlight Your Experience in Education:When crafting your CV for the i-Centre Administrator role, make sure to emphasise any relevant experience in adult or continuing education. This could be teaching credentials, training sessions you've facilitated, or programmes you’ve developed. The more specific you can be about your contributions and outcomes, the better!
Showcase Your Interpersonal Skills:In the adult continuing education sector, strong communication and interpersonal skills are key. Use your cover letter to share specific examples of how you’ve worked with diverse groups or handled different learning styles. Let us see how you've engaged learners—you’re selling your teaching style here!
Connect Your Passion to Our Mission:At Anglia Ruskin University, we value candidates who resonate with our mission to empower lifelong learners. Make sure your cover letter reflects your passion for adult education and your alignment with our goals. A genuine connection can really make your application stand out!
Keep it Professional Yet Personable:While it’s important to maintain professionalism in your application, don’t be afraid to let your personality shine through. We’re looking for someone who can connect with our learners, so a friendly, approachable tone can help convey that vibe in your written materials. Apply through our website and let us see the real you!
How to prepare for a job interview at Anglia Ruskin University
✨Showcase Your Passion for Lifelong Learning
When interviewing for a role in adult continuing education at Anglia Ruskin University, it's super important to highlight your passion for lifelong learning. Share personal anecdotes or experiences that demonstrate your commitment to education and how you've fostered a love for learning in others – this is something hiring managers love to see!
✨Prepare for Adult Education Methodologies
Be ready to dive into your knowledge of andragogy and educational theories during the interview. Expect questions about how you would adapt your teaching styles for adult learners – think about specific strategies you’ve used in the past and be prepared to discuss how they positively impacted your students.
✨Discuss Your Experience with Diverse Learners
At Anglia Ruskin University, you’ll likely encounter a diverse range of adult learners, so don’t shy away from discussing your experience with different demographics. Be prepared to share your successes in engaging learners from varied backgrounds, and how your approach has adapted to meet their unique needs.
✨Demonstrate Your Ability to Collaborate
Given that this is a full-time role, teamwork will be essential. Be ready to talk about your experiences working in collaborative settings, whether it be with fellow educators, administrators, or community partners. Highlight specific projects where your collaborative efforts contributed to successful educational outcomes.
