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For Companies At a Glance
- Tasks: Provide front-line support to students and manage administrative processes.
- Company: ARU, a global university known for innovative education and research.
- Benefits: Generous holidays, pension schemes, training opportunities, and flexible working culture.
- Why this job: Join a friendly team and make a real difference in student success.
- Qualifications: Two A-levels or equivalent, excellent customer service skills, and IT literacy.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
About ARU
ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF). ARU’s research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world-leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK’s leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.
About The Role
To further our support for student success we are seeking to appoint a highly motivated professional to join our friendly iCentre team in Cambridge. The iCentre provides a front-line service to students, answering a wide range of queries and questions. You will signpost students to specialist services when necessary and deliver efficient and effective administrative support with a focus on delivering excellent customer service and experience. The iCentre provides many administrative processes for our students and University, you will need to have a good understanding of administrative processes to ensure that this work is carried out to a high standard. In this role, you will contribute to our corporate goals to improve the retention, achievement, and employability of our students.
Responsibilities
- Provide front-line administrative support and customer service to students.
- Signpost students to specialist services when necessary.
- Support a range of administrative processes to a high standard.
Qualifications
- Two A-levels or a vocational qualification at NVQ level 3 or equivalent.
- Excellent customer service skills in an administrative, customer-focused environment (ideally in Higher or Further education).
- IT literate with sound knowledge of Microsoft Office and experience with information management systems.
- Ability to plan and progress work activities and be adaptable to meet deadlines.
Benefits
We offer an agile working culture and an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.
How to Apply / Contact
Informal enquiries can be made to Gabriel Maryan-Letch, Student Information & Advice Manager; gabriel.maryan-letch@aru.ac.uk or on 01223 695308. Images and documents related to the role are available in the documents section.
Documents
- Job Description & Person Specification (PDF, 780.92kb)
- Candidate Brief (PDF, 2213.46kb)
We are committed to safeguarding and promoting welfare of our staff and students and expect all staff and volunteers to share this commitment. We value diversity at ARU and welcome applications from all sections of the community. We have a responsibility to ensure that all employees are eligible to live and work in the UK. In accordance with the UK Government’s immigration points-based system, this post does not meet the characteristics of a skilled job including salary criteria to be eligible for sponsorship under the Skilled Worker Route. We reserve the right to close this vacancy once we have received sufficient applications. Committed to being inclusive and open to discuss flexible working.
Guidance Notes
Please download the Job Description Person Specification for key requirements. To apply, demonstrate how your skills and experience meet the criteria.
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i-Centre Administrator employer: Anglia Ruskin University
Contact Detail:
Anglia Ruskin University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land i-Centre Administrator
✨Tip Number 1
Get to know the iCentre team and what they do! Understanding their roles will help you tailor your approach when you apply. Plus, it shows you’re genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent support, think of scenarios where you can demonstrate your ability to handle queries effectively. Role-play with a friend if you need to!
✨Tip Number 3
Brush up on your IT skills, especially Microsoft Office. Being comfortable with these tools will not only boost your confidence but also show that you’re ready to hit the ground running in the administrative tasks.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need to make your application stand out.
We think you need these skills to ace i-Centre Administrator
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help others, especially in an administrative or educational setting.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we do and how they can contribute to our goals.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and experiences without wading through unnecessary fluff.
Apply Through Our Website: Remember to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits there.
How to prepare for a job interview at Anglia Ruskin University
✨Know Your Stuff
Before the interview, make sure you understand the role of an i-Centre Administrator. Familiarise yourself with the administrative processes and customer service expectations outlined in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, think of specific examples from your past experiences where you've gone above and beyond for a customer or resolved a tricky situation. Be ready to share these stories during the interview to demonstrate your skills.
✨Be IT Savvy
Brush up on your IT skills, especially with Microsoft Office and any information management systems you might have used. You could even mention any relevant software you've worked with before, as this shows you're prepared to hit the ground running.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the iCentre's goals, how they measure student success, or what a typical day looks like. It shows you're engaged and eager to contribute to their mission of supporting student success.