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- Tasks: Support IT services across the university, ensuring a seamless digital experience for students and staff.
- Company: Anglia Ruskin University is a global institution known for its innovative education and impactful research.
- Benefits: Enjoy generous holidays, pension schemes, training opportunities, and flexible working options.
- Why this job: Join a dynamic team in a vibrant environment that values diversity and community impact.
- Qualifications: Two A levels in relevant subjects and customer service experience are essential.
- Other info: Full-time role with potential evening and weekend shifts; agile working culture encouraged.
The predicted salary is between 26338 - 29959 £ per year.
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- Job Description and Person Specification (PDF , 152.88kb)
- Candidate Brief (PDF , 2336.5kb)
About ARUJob Category
Technical
Vacancy Type
Permanent
Employment Type
Full time
Salary From
£26,338
Salary To
£29,959
Location
Cambridge
Faculty/Prof Service
IT Services
Closing Date
31/08/2025
Ref No
3615
Documents
- Job Description and Person Specification (PDF , 152.88kb)
- Candidate Brief (PDF , 2336.5kb)
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About ARU
ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF).
ARU’s research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK’s leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.
About The Role
IT Services are responsible for all aspects of information-technology support and delivery across our University, providing a first-class experience to our students, staff and other stakeholders as they pursue their studies and work both on-campus and beyond.
This is your opportunity to join and help lead our Digital Workplace Service Team in Cambridge, delivering a comprehensive digital workplace IT service, including onsite support in offices, teaching spaces, open access facilities and other operational spaces.
With two A levels in relevant subjects, you will be proficient with a broad range of common computer hardware and frequently used desktop applications. Previous customer service experience is essential, while a familiarity with supporting users in a busy corporate-scaled network environment would be advantageous.
Please note that this is a full-time role, on a five-day shift that occurs Monday to Friday between the hours of 7:00am and 08:00pm. Given fair notice, some additional evening and weekend work may be required.
Informal enquiries can be made to Sabina Cole, Digital Workplace Service Team Leader, at Sabina.Cole@aru.ac.uk
Find out more about working with us .
We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.
We are committed to safeguarding and promoting welfare of our staff and students and expect all staff and volunteers to share this commitment. Applicants should be aware that ARU will carry out online searches as part of the due diligence on short listed candidates.
We value diversity at ARU and welcome applications from all sections of the community.
We have a responsibility to ensure that all employees are eligible to live and work in the UK.
Committed to being inclusive and open to discuss flexible working.
We reserve the right to close this vacancy once we have received sufficient applications.
Guidance Notes
For a list of key requirements, please download the Job Description and Person Specification above. To apply for this role please demonstrate how your skills and experience match the criteria in the person specification.
Seniority level
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Entry level
Employment type
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Full-time
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Digital Workplace Technician employer: Anglia Ruskin University
Contact Detail:
Anglia Ruskin University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Workplace Technician
✨Tip Number 1
Familiarise yourself with the specific technologies and tools used at Anglia Ruskin University. Research their IT services and any recent projects they have undertaken to show your genuine interest in their operations.
✨Tip Number 2
Network with current employees or alumni from ARU, especially those in IT roles. Engaging with them can provide valuable insights into the work culture and expectations, which you can leverage during your interview.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Think of specific examples where you successfully resolved issues or improved user satisfaction, as this is crucial for the Digital Workplace Technician role.
✨Tip Number 4
Be ready to demonstrate your problem-solving skills during the interview. You might be presented with hypothetical scenarios related to IT support, so practice articulating your thought process and solutions clearly.
We think you need these skills to ace Digital Workplace Technician
Some tips for your application 🫡
Understand the Role: Read the job description and person specification thoroughly. Make sure you understand the key responsibilities and required skills for the Digital Workplace Technician role at Anglia Ruskin University.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job requirements. Emphasise your customer service experience and any familiarity with IT support in a corporate environment.
Craft a Compelling Cover Letter: Write a cover letter that clearly demonstrates how your skills and experiences align with the role. Use specific examples to illustrate your proficiency with computer hardware and desktop applications.
Follow Application Instructions: Ensure you follow all application instructions provided by Anglia Ruskin University. This includes submitting your application through the correct channels and including all necessary documents.
How to prepare for a job interview at Anglia Ruskin University
✨Know Your Tech
As a Digital Workplace Technician, you'll need to be proficient with various computer hardware and desktop applications. Brush up on your knowledge of common IT tools and be ready to discuss your experience with them during the interview.
✨Showcase Customer Service Skills
Since previous customer service experience is essential for this role, prepare examples of how you've successfully assisted users in the past. Highlight your ability to communicate effectively and resolve issues promptly.
✨Understand the University’s Values
Familiarise yourself with Anglia Ruskin University's mission and values. Be prepared to discuss how your personal values align with theirs, especially regarding inclusivity and community impact.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in a busy corporate environment. Think of specific situations where you had to troubleshoot technical issues or manage multiple requests simultaneously.
