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For Companies At a Glance
- Tasks: Be the friendly face of our campus, coordinating services and supporting students.
- Company: Join a vibrant university community dedicated to student success.
- Benefits: Part-time role with competitive pay and a chance to make a difference.
- Why this job: Create a welcoming environment and help students thrive in their academic journey.
- Qualifications: Customer service experience and a passion for supporting others.
- Other info: Engage in exciting campus events and enjoy a dynamic work atmosphere.
The predicted salary is between 21900 - 29300 ÂŁ per year.
Are you a natural people‑person who thrives on creating welcoming environments where students can flourish? We are looking for someone who will be the friendly face and beating heart of our campus, transforming our Welcome Desk area into more than just an enquiry desk—it’s where students find the information, support and sense of belonging they need to succeed. In this varied and rewarding role, you will coordinate essential services, manage vibrant social and study spaces, and provide crucial administrative support that keeps everything running smoothly. If you are organised, approachable and passionate about making a real difference to the student experience, we would love to hear from you.
What Will You Be Doing
- Be the first point of contact for queries, creating a warm welcome for visitors and demonstrating a well‑rounded knowledge of the Union and its events and activities.
- Administer Welcome Desk services including appointment booking, membership sales, till services and signposting to other relevant departments.
- Liaise with university departments such as cleaning, postage and maintenance teams to ensure services are maintained at all times.
- Support the Chelmsford Campus Team with administrative tasks including room bookings, society support, risk assessment, office stock and purchases.
- Assist with the maintenance of the Office and Kitchen areas.
- Assist with the organisation of staff events, including meetings and away days.
- Actively participate in delivering key campus events, including Elections and Welcome Week.
- Promote an inclusive, supportive environment, encouraging student creativity and innovation.
Skills That Will Help You
- Effective problem‑solving skills
- Time management and prioritising skills
- Support planning and delivery of events
- Patience, enthusiasm and the ability to motivate others
- Customer focused with the ability to work with a range of people
Experience We Are Looking For
- Experience working in a customer‑service related environment and the ability to recognise and deliver excellent service standards
- Knowledge and understanding of current issues affecting students, students’ unions and the Higher Education sector
- Experience building relationships with a diverse range of personnel
Please note, that all employees are subject to pre‑employment checks including a Disclosure and Barring Service check if required for the role. The closing date for this vacancy is 25th February at 23:00. In‑person interviews will be held on 5th and 6th March.
Welcome Desk and Office Coordinator in Chelmsford employer: Anglia Ruskin University
Contact Detail:
Anglia Ruskin University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome Desk and Office Coordinator in Chelmsford
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation. Check out their social media and website to understand their values and what they stand for. This will help you connect with them during your chat.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions related to customer service and teamwork, as these are key for the Welcome Desk role. The more comfortable you are, the better you'll shine!
✨Tip Number 3
Show off your personality! When you’re at the interview, let your enthusiasm for creating welcoming environments come through. Share personal stories that highlight your experience in customer service and how you’ve made a difference in previous roles.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Welcome Desk and Office Coordinator in Chelmsford
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share experiences that highlight your people skills and passion for creating welcoming environments.
Tailor Your Application: Make sure to customise your application to fit the role of Welcome Desk and Office Coordinator. Highlight relevant experiences, especially in customer service and event planning, to show us why you're the perfect fit for our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and focus on what makes you stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Anglia Ruskin University
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Welcome Desk and Office Coordinator. Familiarise yourself with the job description and think about how your skills and experiences align with the tasks mentioned, like managing appointments and supporting campus events.
✨Showcase Your People Skills
As a natural people-person, it’s crucial to demonstrate your interpersonal skills during the interview. Prepare examples of how you've created welcoming environments or resolved customer queries in previous roles. This will show that you can be the friendly face students need.
✨Be Ready to Discuss Problem-Solving
Expect questions about how you handle challenges. Think of specific situations where you’ve successfully solved problems, especially in a customer service context. Highlight your effective problem-solving skills and how they can benefit the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, upcoming events, or how they promote an inclusive environment. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
