At a Glance
- Tasks: Assist prospective students with enquiries and provide top-notch customer service.
- Company: ARU, a global university known for innovative education and research.
- Benefits: Generous holiday, pension schemes, training opportunities, and flexible working.
- Other info: Join a dynamic team and contribute to student recruitment success.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 20790 - 25410 £ per year.
About ARU
ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF). ARU’s research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK’s leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.
About the Role
We are looking for a highly motivated and customer-focused individual to join our Customer Services and Enquiries Team, supporting prospective students and applicants throughout their journey to ARU. As a Customer Services and Enquiries Assistant, you will be one of the first points of contact for future students, providing high-quality advice and guidance across a range of communication channels, including telephone, email, live chat, social media and digital platforms. Your role will be vital in ensuring that every prospective student receives an excellent experience, helping them make informed decisions about studying at ARU.
Working in a fast-paced and dynamic environment, you will manage enquiries relating to courses, entry requirements, fees, scholarships, applications and admissions processes. You will support applicants from initial enquiry through to enrolment, ensuring questions are resolved professionally, accurately and efficiently.
You will utilise a range of systems including CRM platforms, admissions systems and AI-powered communication tools to maintain accurate applicant records, manage enquiry workflows and support effective communication with prospective students. Working closely with colleagues across Admissions, Student Recruitment, Information Technology and other university teams, you will contribute to a seamless applicant experience.
The successful candidate will have substantial customer service experience, ideally gained within a contact centre, advisory or customer-facing environment. You will be an excellent communicator with strong organisational skills and the ability to manage multiple priorities while maintaining a high standard of service. Experience of handling complex enquiries, using CRM systems and working confidently with technology will be essential.
We are seeking someone who is proactive, adaptable and committed to delivering outstanding customer service. If you enjoy helping people, solving problems and working collaboratively as part of a team that directly contributes to ARU's student recruitment success, we would love to hear from you.
Informal enquiries can be made to Sean Rowlatt, Senior Admissions Manager - Applicant Services, at sean.rowlatt@aru.ac.uk.
We have an agile working culture and offer an extensive range of benefits including:
- generous holiday entitlement
- occupational pension schemes
- training and development opportunities
- travel to work scheme
- competitive relocation package
Visit our benefits page for full details. We are committed to safeguarding and promoting welfare of our staff and students and expect all staff and volunteers to share this commitment. Applicants should be aware that ARU will carry out online searches as part of the due diligence on shortlisted candidates. We value diversity at ARU and welcome applications from all sections of the community.
We have a responsibility to ensure that all employees are eligible to live and work in the UK and will conduct Right to Work checks in line with UKVI’s Right to Work policy and our own institutional policy. Furthermore, we must note:
- Applicants applying from outside the UK: At this time, ARU is unable to sponsor applicants applying from overseas for a Worker Route visa.
- Applicants already in the UK: ARU is unable to offer Worker Route visa sponsorship to applicants whose salary does not meet our minimum sponsorship threshold, which aligns with roles at Grade 6 and above.
Committed to being inclusive and open to discuss flexible working. We reserve the right to close this vacancy once we have received sufficient applications.
Customer Services and Enquiries Assistant in Chelmsford employer: Anglia Ruskin University
Anglia Ruskin University is an excellent employer, offering a vibrant work culture that prioritises professional development and collaboration. Located in Peterborough, the university provides competitive salaries, generous holiday allowances, and robust pension schemes, ensuring a rewarding work-life balance for its staff. With a focus on delivering industry-ready degrees, employees have unique opportunities to engage with industry partners and contribute to shaping the future of computing education.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services and Enquiries Assistant in Chelmsford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Anglia Ruskin University. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Anglia Ruskin University before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services and Enquiries Assistant in Chelmsford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Anglia Ruskin University:Your cover letter is your chance to shine! Tell us why you want to work at Anglia Ruskin University specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Anglia Ruskin University!
How to prepare for a job interview at Anglia Ruskin University
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
