Break Fix Server Engineer / Technician

Job Details

Role: Break Fix Server Engineer / Technician
Duration: up to 31st December 2026
Location: London – onsite
Rate: £25.77 per hour (Inside IR35)

Job Description

• Break fix server engineer working on HP, Dell and IBM servers; server provisioning, rack installation and stack configuration.
• Support Trainee DC Engineers when required.
• Troubleshoot hardware faults and arrange replacements.
• Install and decommission redundant equipment.
• Provide expert hardware support.
• Responsible for proactive updating of customer and resolution of service.
• Co‑operate and work closely with all members of the support team to ensure efficient, productive and high‑quality technical support and customer service to customers within the live Data Centre.
• Liaise with onsite support engineers and other sites.
• Manage all incoming calls and emails to the data centre support function.
• Liaise with third‑party suppliers to report and escalates customer problems.
• Respond to customers within agreed SLA.
• Follow escalation processes; tickets to support management and other teams as required.
• Escalate tickets to 2nd line against agreed timescales and continue to monitor these tickets until resolution.

Shift Rota

• Early – 07:00 to 14:30
• Late – 14:30 to 22:00
• Week night – 22:00 – 07:00
• Weekend day – 07:00 – 19:00
• Weekend night – 19:00 – 07:00