At a Glance
- Tasks: Support a multi-disciplinary team in scheduling patient appointments and managing records.
- Company: ACES, a pioneering provider of NHS ophthalmic care with a culture of care and integrity.
- Benefits: 29 days annual leave, free eye surgery, discounted eyewear, and full training provided.
- Other info: Modern working environment with opportunities for personal and professional growth.
- Why this job: Join a caring team making a real difference in patients' lives while growing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 27040 - 27560 £ per year.
Customer Service Advisor
Hours – 40 hours per week
Salary – £27,040 – £27,560
ACES is a pioneering independent provider of NHS ophthalmic care in the community and patient care is at the heart of everything we do. We have been providing NHS eye care since 2005 and are expanding throughout 2025 and beyond. We provide a range of services including cataract surgery, YAG laser treatment, glaucoma treatment, oculoplastics and general ophthalmology. The ACES team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. This culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
Role Purpose
The post holder will actively support the multi-disciplinary team in scheduling patient appointments and surgeries, coordinating the care pathway, and managing waiting lists. They will assist in maintaining patient records, responding to queries, and performing essential office tasks to ensure the smooth running of the department and high-quality service delivery.
Main Duties and Responsibilities
- Schedule and manage patient referrals, appointments, and surgeries in collaboration with the Administration Manager and MDT team.
- Maintain patient records, support waiting list management, and liaise with clinical staff to address queries.
- Serve as the first point of contact for patient inquiries via phone and in-person, offering information and assistance as needed.
- Perform general office tasks, including taking calls, processing referrals, scanning, and photocopying.
- Assist in the smooth operation of the service by undertaking additional duties as directed by the manager.
Benefits
- State of the art, modern working environments
- 29 days annual leave (pro rata)
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous friends and family discount scheme
- Full training on refractive treatments and patient handling
- Pension scheme
ACES is an equal opportunities employer.
Customer Service Advisor ACES employer: Anglia Community Eye Services
Anglia Community Eye Services is an exceptional employer, offering a supportive work culture that prioritises patient care and employee development. Located in Fakenham, the organisation provides opportunities for growth within the healthcare sector, alongside a commitment to staff well-being and a collaborative team environment, making it an ideal place for those seeking meaningful and rewarding employment in ophthalmic care.
Contact Details:
Anglia Community Eye Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor ACES
✨Tip Number 1
Get to know the company! Research ACES and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and patient care. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the ACES family right from the start.
We think you need these skills to ace Customer Service Advisor ACES
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Service Advisor role. Highlight any relevant experience in scheduling, patient care, or office tasks to show us you’re a great fit!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Share why you’re passionate about patient care and how you embody our values of care, trust, and integrity. We want to see your personality come through!
Be Clear and Concise:When filling out your application, keep it straightforward. Use clear language and avoid jargon. We appreciate clarity as much as we appreciate a well-organised appointment schedule!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Anglia Community Eye Services
✨Know the Company Inside Out
Before your interview, take some time to research ACES thoroughly. Understand their services, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to communicate and assist patients is crucial. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will demonstrate your capability to excel in the role.
✨Prepare for Common Interview Questions
Anticipate questions related to scheduling, managing patient records, and handling difficult situations. Practise your responses to these questions, focusing on how your skills align with the responsibilities outlined in the job description.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the team dynamics, training opportunities, or the company’s future plans. This shows that you’re not just interested in the job, but also in how you can contribute to ACES’ mission.
