At a Glance
- Tasks: Support scheduling patient appointments and manage waiting lists in a dynamic team.
- Company: Join ACES, a leading provider of NHS eye care with a commitment to community health.
- Benefits: Enjoy 29 days leave, free eye surgeries, and a modern work environment.
- Other info: Full training provided, perfect for those looking to grow in healthcare.
- Why this job: Be part of a caring culture focused on excellence and community impact.
- Qualifications: No specific qualifications required; just a passion for helping others.
The predicted salary is between 20316 - 28776 £ per year.
Customer Service Advisor
Hours – 40 hours per week
Salary – £27,040 – £27,560
ACES is a pioneering independent provider of NHS ophthalmic care in the community and patient care is at the heart of everything we do.
We have been providing NHS eye care since 2005and are expanding throughout 2026 and beyond.
The ACES team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
This culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
Role Purpose
The post holder will actively support the multi-disciplinary team in scheduling patient appointments and surgeries, coordinating the care pathway, and managing waiting lists. They will assist in maintaining patient records, responding to queries, and performing essential office tasks to ensure the smooth running of the department and high-quality service delivery.
Main Duties and Responsibilities
- Schedule and manage patient referrals, appointments, and surgeries in collaboration with the Administration Manager and MDT team.
- Maintain patient records, support waiting list management, and liaise with clinical staff to address queries.
- Serve as the first point of contact for patient inquiries via phone and in-person, offering information and assistance as needed.
- Perform general office tasks, including taking calls, processing referrals, scanning, and photocopying.
- Assist in the smooth operation of the service by undertaking additional duties as directed by the manager.
Benefits
- State of the art, modern working environments
- 33 days annual leave (pro rata)
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous friends and family discount scheme
- Full training on refractive treatments and patient handling
- Pension scheme
This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.
ACES is an equal opportunities employer.
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Customer Service Advisor ACES in Glasgow employer: Anglia Community Eye Services
Anglia Community Eye Services is an exceptional employer, offering a supportive work culture that prioritises patient care and employee development. Located in Fakenham, the organisation provides opportunities for growth within the healthcare sector, alongside a commitment to staff well-being and a collaborative team environment, making it an ideal place for those seeking meaningful and rewarding employment in ophthalmic care.
Contact Details:
Anglia Community Eye Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor ACES in Glasgow
✨Tip Number 1
Familiarise yourself with the services ACES provides, such as cataract surgery and glaucoma treatment. Understanding these services will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience in customer service or healthcare settings. Be prepared to share specific examples of how you've handled patient inquiries or managed appointments, as this will show your capability to thrive in a fast-paced environment.
✨Tip Number 3
Research the culture at ACES, focusing on their commitment to care, trust, and integrity. During your interactions, whether in interviews or networking, reflect these values in your communication to align yourself with their mission.
✨Tip Number 4
Prepare questions that demonstrate your enthusiasm for the role and the organisation. Asking about team dynamics or opportunities for professional development can show that you're not just looking for a job, but a place where you can grow and contribute.
We think you need these skills to ace Customer Service Advisor ACES in Glasgow
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Customer Service Advisor position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, particularly in healthcare settings. Use bullet points for clarity and include specific achievements that demonstrate your ability to manage patient inquiries and appointments.
Write a Strong Cover Letter:Your cover letter should express your enthusiasm for the role and the company. Mention why you are interested in working for ACES and how your values align with their culture of care, trust, and integrity. Be sure to include examples of how you've successfully handled similar responsibilities in the past.
Proofread Your Application:Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Anglia Community Eye Services
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Customer Service Advisor at ACES. Be prepared to discuss how your skills and experiences align with scheduling patient appointments, managing records, and supporting the multi-disciplinary team.
✨Showcase Your Communication Skills
As the first point of contact for patients, excellent communication is key. Prepare examples of how you've effectively handled inquiries or resolved issues in previous roles. This will demonstrate your ability to provide high-quality service delivery.
✨Emphasise Teamwork
ACES values a collaborative culture. Be ready to share experiences where you've worked as part of a team, highlighting how you supported colleagues and contributed to a positive working environment. This will show that you fit well within their team-oriented approach.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, training opportunities, or future expansion plans. This shows your genuine interest in the role and the organisation.
