At a Glance
- Tasks: Lead strategic growth and operational excellence in case management services.
- Company: ACM, a leader in case management and complex care since 1998.
- Benefits: Hybrid working, supportive environment, and commitment to diversity and inclusion.
- Other info: Join a values-driven team focused on continuous improvement and high standards.
- Why this job: Shape clinical excellence and make a real impact in people's lives.
- Qualifications: Degree in management or clinical discipline with leadership experience.
The predicted salary is between 70000 - 90000 £ per year.
Since 1998, ACM have been committed to creating individual solutions for people who have been affected by injury or illness. We provide the expertise and experience to help clients maximise their potential and adapt to their circumstances. We are seeking an experienced and commercially driven Brand Director to lead our Case Management service. This is a senior leadership role responsible for delivering strategic growth, operational excellence, and high-quality, compliant care across the brand. You will take full accountability for performance, governance, financial delivery, and people leadership, ensuring the service operates efficiently while maintaining the highest standards of care. Working closely with senior stakeholders, you will shape the future direction of the service and strengthen our position in the market.
Key Responsibilities
- Strategic & Operational Leadership
- Provide full oversight of service operations, including quality, governance, recruitment, and performance
- Translate strategic objectives into clear operational plans and measurable outcomes
- Ensure alignment with organisational goals, values, and growth ambitions
- Lead on clinical and corporate governance, ensuring compliance with all regulatory standards
- Identify and mitigate risk across clinical, financial, and operational areas
- Maintain robust safeguarding, data protection, and quality assurance systems
- Take ownership of financial performance, budgeting, and forecasting
- Work closely with finance teams to optimise efficiency and manage risk
- Monitor utilisation, profitability, and service delivery performance
- Brand Growth & External Relationships
- Develop and maintain strong referrer and stakeholder relationships
- Drive business development and expand referral pipelines
- Represent the organisation at industry events and lead brand promotion activities
- Lead, coach, and develop a high-performing team
- Oversee recruitment, workforce planning, and capability development
- Promote a positive, inclusive, and high-accountability culture
- Systems & Infrastructure
- Oversee implementation and optimisation of business systems
- Ensure effective use of data to drive decision-making and performance
About You
Experience & Qualifications
The successful candidate will hold a degree or equivalent qualification in a management, professional, or clinical discipline, alongside demonstrated leadership experience within case management or a related sector. They will possess strong commercial acumen with a proven ability to drive business performance, as well as established people leadership and relationship management skills. Additionally, they will bring experience in quality assurance, audit processes, and service evaluation, ensuring continuous improvement and high standards across the service.
Skills & Attributes
The successful candidate will be a strategic thinker with a strong focus on operational delivery, capable of translating vision into measurable outcomes. They will demonstrate excellent communication, leadership, and influencing skills, and be results-driven, proactive, and highly accountable in their approach. With strong problem-solving and decision-making capabilities, they will thrive in complex environments, while remaining highly organised with exceptional attention to detail.
Why Join Us?
Be part of a leading organisation in case management and complex care. Influence and shape clinical excellence across the service. Work in a collaborative, supportive, and values-driven environment. Hybrid working between our Newmarket office and home, with flexibility.
Our Commitment
We are committed to safeguarding, equality, diversity and inclusion, and creating a working environment where everyone feels valued, supported, and empowered to succeed. We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.
Brand Director in Newmarket employer: Anglia Case Management Ltd
ACM is an exceptional employer, offering a collaborative and values-driven work environment where you can influence clinical excellence in case management. With a commitment to employee growth and flexibility through hybrid working arrangements between our Newmarket office and home, we ensure that every team member feels valued and empowered to succeed. Join us to be part of a leading organisation dedicated to making a meaningful impact in the lives of those affected by injury or illness.
Contact Details:
Anglia Case Management Ltd Recruitment Team
StudySmarter Expert Advice🤫
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