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- Tasks: Lead ITAM programme transformation and operations across EMEA and APAC regions.
- Company: Join Anglepoint, a global leader in IT Asset Management and cloud services.
- Benefits: Competitive salary, flexible time off, wellness allowance, and professional development opportunities.
- Why this job: Make a real impact by optimising ITAM services and driving operational excellence.
- Qualifications: 6+ years in ITAM or technology programmes with strong service delivery skills.
- Other info: Fully remote role with a focus on continuous learning and an inclusive culture.
The predicted salary is between 70000 - 85000 £ per year.
About the Role: Anglepoint is seeking an experienced Manager to oversee ITAM Program Transformation and Operations delivery across the EMEA and APAC regions. This role is responsible for delivery performance, operational excellence, and continuous improvement of Anglepoint’s ITAM programme services.
You will manage delivery teams and client engagements to ensure ITAM programmes deliver measurable business value, efficiency, and quality while maintaining alignment with our global standards and frameworks. Working closely with senior stakeholders and client service leads, you will contribute to the ongoing enhancement of ITAM services, focusing on process optimisation, automation, and scalable delivery methods.
We are committed to providing you with a seamless onboarding experience in this fully remote role, ensuring acclimation to the team and company culture. Anglepoint also highly values continual learning and professional development in areas such as training and certifications.
As a Manager, ITAM Program Transformation and Operations you will:
- Contribute to client delivery by leading workshops where needed, supporting delivery activities, driving programmatic improvements, and applying rigorous QA to enhance delivery materials.
- Manage day-to-day delivery of project delivery UK, APAC, and EMEA clients, ensuring quality, scope, and satisfaction.
- Lead delivery planning, tracking, and risk management across multiple engagements.
- Monitor utilisation, client satisfaction, and delivery performance against agreed KPIs.
- Coach and support delivery consultants, promoting accountability and collaboration.
- Drive standardisation and process improvement across regional ITAM delivery operations.
- Implement controls and reporting mechanisms aligned to global project management and delivery governance frameworks.
- Drive operational excellence by proactively identifying opportunities for improvement and supporting continuous enhancement initiatives.
- Work with team leaders and service product owners to refine how we deliver ITAM services.
- Recommend improvements to service design, templates, and tools to increase scalability and efficiency.
- Shape KPIs, dashboards, and reporting so we can track service performance clearly.
- Identify opportunities to automate delivery processes and improve data quality.
- Promote adoption of AI and analytics capabilities within delivery operations.
- Serve as primary operational contact for key ITAM delivery clients and as an escalation point for client or partner delivery issues, ensuring timely resolution and accountability.
Who You Are:
- 6+ years experience leading and managing ITAM or technology-enabled programmes in consulting or managed services across a diverse portfolio of clients and services.
- Demonstrated expertise in Software Asset Management & IT Asset Management standards or frameworks (e.g. ISO 19770-X).
- Strong background in service delivery governance, process optimisation, and performance management.
- Familiarity with automation, analytics, and operational transformation in ITAM or related services.
- Familiarity with leading market SAM & ITAM Technology platforms (ServiceNow ITAM, Flexera, etc.).
- Excellent communication and stakeholder management skills.
Preferred Qualifications:
- Hands-on experience with ServiceNow ITAM (SAM Pro, HAM Pro) and Flexera (Flexera One) platforms.
- Any of the following certifications are highly regarded: Certified Software Asset Manager (CSAM), Certified IT Asset Manager (CITAM).
- Experience and awareness of Green IT and FinOps beneficial.
Compensation and Benefits and Perks:
- £82k - £95k Base Salary + Quarterly Bonus.
- Pension Plan & Company match.
- Flexible Time Off + Paid Holidays + Sick days.
- Maternity and Paternity Leave.
- Wellness allowance.
- Cell phone allowance.
- Women in Technology Network membership.
About Anglepoint: Anglepoint is the leading, global provider of IT Asset Management and cloud managed services, driving cost optimization, risk mitigation, & operational excellence within the software, hardware & cloud licensing estates of the world’s most complex organizations. We deliver end-to-end managed services, including program strategy development, technology selection, & implementation, to the Forbes Global 2000.
Working at Anglepoint: At Anglepoint, we are a group of talented individuals that are passionate about client success. We work on challenging problems that have a real impact every day. We take pride in our work and hold ourselves to the highest standards. Anglepoint celebrates diversity and has built an inclusive culture where everyone can be true to themselves and do their best work. All the while having tons of fun and building lasting relationships.
Anglepoint is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.
Manager, ITAM Program Transformation & Operations in Woking employer: Anglepoint
Contact Detail:
Anglepoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, ITAM Program Transformation & Operations in Woking
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITAM space and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its ITAM services. Understand their challenges and think about how you can contribute to their operational excellence. Show them you’re not just another candidate!
✨Tip Number 3
Practice your delivery skills! Since this role involves leading workshops and managing teams, being able to communicate effectively is key. Consider mock interviews or presentations to sharpen those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Manager, ITAM Program Transformation & Operations in Woking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Manager, ITAM Program Transformation & Operations role. Highlight your expertise in ITAM and any relevant frameworks to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about ITAM and how your background makes you the perfect fit for our team. Don’t forget to mention any specific achievements that demonstrate your operational excellence.
Showcase Your Leadership Skills: Since this role involves managing delivery teams, be sure to highlight your leadership experience. Share examples of how you've coached teams or driven improvements in past roles to show us what you can bring to Anglepoint.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Anglepoint
✨Know Your ITAM Inside Out
Make sure you brush up on your knowledge of IT Asset Management standards and frameworks, especially ISO 19770-X. Be ready to discuss how you've applied these in past roles, as this will show your expertise and understanding of the field.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed delivery teams and client engagements. Highlight specific instances where you drove programmatic improvements or enhanced delivery performance, as this aligns perfectly with what they’re looking for.
✨Be Ready to Discuss Automation and Analytics
Since the role involves promoting AI and analytics capabilities, think about how you've implemented automation in previous projects. Bring concrete examples of how these initiatives improved efficiency and data quality in your past work.
✨Engage with Stakeholders
Demonstrate your excellent communication skills by preparing to discuss how you've managed stakeholder relationships. Think of times when you resolved conflicts or ensured client satisfaction, as this will resonate well with their focus on client delivery.