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- Tasks: Lead ITAM programme delivery and drive operational excellence across EMEA and APAC.
- Company: Join Anglepoint, a leader in IT asset management with a focus on innovation.
- Benefits: Fully remote role with a commitment to professional development and continuous learning.
- Why this job: Make a real impact by optimising ITAM services and enhancing client satisfaction.
- Qualifications: 6+ years in ITAM or technology programmes with strong leadership skills.
- Other info: Dynamic team culture with opportunities for growth and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Anglepoint is seeking an experienced Manager to oversee ITAM Program Transformation and Operations delivery across the EMEA and APAC regions. This role is responsible for delivery performance, operational excellence, and continuous improvement of Anglepoint’s ITAM programme services. You will manage delivery teams and client engagements to ensure ITAM programmes deliver measurable business value, efficiency, and quality while maintaining alignment with our global standards and frameworks.
Working closely with senior stakeholders and client service leads, you will contribute to the ongoing enhancement of ITAM services, focusing on process optimisation, automation, and scalable delivery methods. We are committed to providing you with a seamless onboarding experience in this fully remote role, ensuring acclimation to the team and company culture. Anglepoint also highly values continual learning and professional development in areas such as training and certifications.
As a Manager, ITAM Program Transformation and Operations you will:
- Contribute to client delivery by leading workshops where needed, supporting delivery activities, driving programmatic improvements, and applying rigorous QA to enhance delivery materials.
- Manage day-to-day delivery of project delivery UK, APAC, and EMEA clients, ensuring quality, scope, and satisfaction.
- Lead delivery planning, tracking, and risk management across multiple engagements.
- Monitor utilisation, client satisfaction, and delivery performance against agreed KPIs.
- Coach and support delivery consultants, promoting accountability and collaboration.
- Drive standardisation and process improvement across regional ITAM delivery operations.
- Implement controls and reporting mechanisms aligned to global project management and delivery governance frameworks.
- Drive operational excellence by proactively identifying opportunities for improvement and supporting continuous enhancement initiatives.
- Work with team leaders and service product owners to refine how we deliver ITAM services.
- Recommend improvements to service design, templates, and tools to increase scalability and efficiency.
- Shape KPIs, dashboards, and reporting so we can track service performance clearly.
- Identify opportunities to automate delivery processes and improve data quality.
- Promote adoption of AI and analytics capabilities within delivery operations.
- Serve as primary operational contact for key ITAM delivery clients and as an escalation point for client or partner delivery issues, ensuring timely resolution and accountability.
Who You Are:
6+ years experience leading and managing ITAM or technology-enabled programmes in consulting or managed services across a diverse portfolio of clients and services. Demonstrated expertise in Software Asset Management.
Manager, ITAM Program Transformation & Operations employer: Anglepoint
Contact Detail:
Anglepoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, ITAM Program Transformation & Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITAM space and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its ITAM services. Understand their challenges and think about how you can contribute to their operational excellence. Show them you’re not just another candidate!
✨Tip Number 3
Practice your delivery skills! Since this role involves leading workshops and managing teams, be ready to demonstrate your ability to communicate effectively and drive programmatic improvements during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Manager, ITAM Program Transformation & Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Manager, ITAM Program Transformation & Operations role. Highlight your experience in ITAM and any relevant achievements that showcase your ability to drive operational excellence.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams or improved processes in previous positions, and don’t forget to express your enthusiasm for working with us at Anglepoint!
Showcase Your Leadership Skills: Since this role involves managing delivery teams, make sure to highlight your leadership experience. Talk about how you've coached and supported team members in the past, and how you’ve driven accountability and collaboration within your teams.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. This way, we can ensure your application gets the attention it deserves and you can easily track your application status!
How to prepare for a job interview at Anglepoint
✨Know Your ITAM Inside Out
Make sure you brush up on your knowledge of IT Asset Management (ITAM) principles and practices. Be ready to discuss how you've successfully managed ITAM programmes in the past, focusing on measurable outcomes and improvements you've driven.
✨Showcase Your Leadership Skills
As a Manager, you'll need to demonstrate your ability to lead teams effectively. Prepare examples of how you've coached and supported delivery consultants, promoted collaboration, and driven accountability in previous roles.
✨Be Ready for Scenario-Based Questions
Expect questions that assess your problem-solving skills and operational excellence. Think of specific scenarios where you've identified opportunities for improvement or implemented process optimisations, and be ready to share those stories.
✨Understand the Company Culture
Since this role is fully remote, it's crucial to show that you can adapt to and thrive in a virtual environment. Familiarise yourself with Anglepoint's values around continual learning and professional development, and be prepared to discuss how you align with those values.
