At a Glance
- Tasks: Lead ITAM programme transformation and operations across EMEA and APAC regions.
- Company: Join Anglepoint, a global leader in IT Asset Management and cloud services.
- Benefits: Competitive salary, flexible time off, wellness allowance, and professional development opportunities.
- Other info: Fully remote role with a focus on diversity and inclusion.
- Why this job: Make a real impact by optimising ITAM services and driving operational excellence.
- Qualifications: 6+ years in ITAM or technology programmes with strong service delivery skills.
The predicted salary is between 70000 - 85000 £ per year.
About the Role:
Anglepoint is seeking an experienced Manager to oversee ITAM Program Transformation and Operations delivery across the EMEA and APAC regions. This role is responsible for delivery performance, operational excellence, and continuous improvement of Anglepoint’s ITAM programme services.
You will manage delivery teams and client engagements to ensure ITAM programmes deliver measurable business value, efficiency, and quality while maintaining alignment with our global standards and frameworks. Working closely with senior stakeholders and client service leads, you will contribute to the ongoing enhancement of ITAM services, focusing on process optimisation, automation, and scalable delivery methods.
We are committed to providing you with a seamless onboarding experience in this fully remote role, ensuring acclimation to the team and company culture. Anglepoint also highly values continual learning and professional development in areas such as training and certifications.
As a Manager, ITAM Program Transformation and Operations you will:
- Contribute to client delivery by leading workshops where needed, supporting delivery activities, driving programmatic improvements, and applying rigorous QA to enhance delivery materials.
- Manage day-to-day delivery of project delivery UK, APAC, and EMEA clients, ensuring quality, scope, and satisfaction.
- Lead delivery planning, tracking, and risk management across multiple engagements.
- Monitor utilisation, client satisfaction, and delivery performance against agreed KPIs.
- Coach and support delivery consultants, promoting accountability and collaboration.
- Drive standardisation and process improvement across regional ITAM delivery operations.
- Implement controls and reporting mechanisms aligned to global project management and delivery governance frameworks.
- Drive operational excellence by proactively identifying opportunities for improvement and supporting continuous enhancement initiatives.
- Work with team leaders and service product owners to refine how we deliver ITAM services.
- Recommend improvements to service design, templates, and tools to increase scalability and efficiency.
- Shape KPIs, dashboards, and reporting so we can track service performance clearly.
- Identify opportunities to automate delivery processes and improve data quality.
- Promote adoption of AI and analytics capabilities within delivery operations.
- Serve as primary operational contact for key ITAM delivery clients and as an escalation point for client or partner delivery issues, ensuring timely resolution and accountability.
Who You Are:
- 6+ years experience leading and managing ITAM or technology-enabled programmes in consulting or managed services across a diverse portfolio of clients and services.
- Demonstrated expertise in Software Asset Management & IT Asset Management standards or frameworks (e.g. ISO 19770-X).
- Strong background in service delivery governance, process optimisation, and performance management.
- Familiarity with automation, analytics, and operational transformation in ITAM or related services.
- Familiarity with leading market SAM & ITAM Technology platforms (ServiceNow ITAM, Flexera, etc.).
- Excellent communication and stakeholder management skills.
Preferred Qualifications:
- Hands-on experience with ServiceNow ITAM (SAM Pro, HAM Pro) and Flexera (Flexera One) platforms.
- Any of the following certifications are highly regarded: Certified Software Asset Manager (CSAM), Certified IT Asset Manager (CITAM).
- Experience and awareness of Green IT and FinOps beneficial.
Compensation and Benefits and Perks:
- £82k - £95k Base Salary + Quarterly Bonus.
- Pension Plan & Company match.
- Flexible Time Off + Paid Holidays + Sick days.
- Maternity and Paternity Leave.
- Wellness allowance.
- Cell phone allowance.
- Women in Technology Network membership.
About Anglepoint:
Anglepoint is the leading, global provider of IT Asset Management and cloud managed services, driving cost optimization, risk mitigation, & operational excellence within the software, hardware & cloud licensing estates of the world’s most complex organizations. We deliver end-to-end managed services, including program strategy development, technology selection, & implementation, to the Forbes Global 2000.
Working at Anglepoint:
At Anglepoint, we are a group of talented individuals that are passionate about client success. We work on challenging problems that have a real impact every day. We take pride in our work and hold ourselves to the highest standards. Anglepoint celebrates diversity and has built an inclusive culture where everyone can be true to themselves and do their best work. All the while having tons of fun and building lasting relationships.
Anglepoint is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.
Manager, ITAM Program Transformation & Operations in Kingston upon Hull employer: Anglepoint
Anglepoint is an exceptional employer that prioritises employee growth and development, offering a fully remote work environment that fosters collaboration and inclusivity. With a strong commitment to continuous learning, employees benefit from training opportunities, wellness allowances, and flexible time off, all while working on impactful projects that drive operational excellence for clients across the globe. Join a diverse team where your contributions are valued, and enjoy a culture that celebrates success and encourages innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, ITAM Program Transformation & Operations in Kingston upon Hull
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Anglepoint values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Anglepoint might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Anglepoint!
✨Direct Apply to Anglepoint
Let's not forget to apply directly through the Anglepoint website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Manager, ITAM Program Transformation & Operations in Kingston upon Hull
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Anglepoint.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Anglepoint. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Anglepoint
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
