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- Tasks: Analyse customer service data to boost satisfaction and productivity.
- Company: Join Angi, a leader in enhancing customer experiences.
- Benefits: Attractive salary, flexible work options, and growth opportunities.
- Other info: Be part of a dynamic team driving impactful decisions.
- Why this job: Make a real difference in customer experience and operational efficiency.
- Qualifications: 8+ years in data analytics with skills in SQL and Salesforce.
The predicted salary is between 60000 - 84000 £ per year.
Angi is seeking a dynamic Lead Analyst for the Commercial & Analytics - International team. This role focuses on analyzing customer service data to enhance customer satisfaction and operational productivity.
Candidates should have over 8 years of experience in data analytics, specifically in customer experience or operational efficiency. Proficiency in analytics tools like SQL and Salesforce is expected.
The successful candidate will monitor KPIs, provide reports, and influence decision-making to improve services and processes.
Senior Lead Analyst, Customer Experience Analytics employer: Angi
Contact Detail:
Angi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Lead Analyst, Customer Experience Analytics
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at Angi. A friendly chat can open doors and give you insider info that could make your application stand out.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your experience with customer experience analytics. This is your chance to demonstrate how you've used tools like SQL and Salesforce to drive results.
✨Tip Number 3
Ace the interview by being ready to discuss KPIs and how you've influenced decision-making in past roles. We want to see your analytical mindset in action, so come prepared with examples!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Lead Analyst, Customer Experience Analytics
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 8+ years in data analytics, especially in customer experience. We want to see how your background aligns with the role, so don’t hold back on those relevant projects!
Be Specific with Tools: Since proficiency in SQL and Salesforce is key, mention your experience with these tools clearly. We love seeing concrete examples of how you've used them to drive results in your previous roles.
Focus on Impact: When discussing your past work, emphasise how your analyses have improved customer satisfaction or operational efficiency. We’re all about making a difference, so show us how you’ve done that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Angi
✨Know Your Data Inside Out
Make sure you’re well-versed in customer service data analytics. Brush up on your experience with SQL and Salesforce, as these tools are crucial for the role. Be ready to discuss specific projects where you’ve used these tools to drive customer satisfaction or operational efficiency.
✨Understand the KPIs
Familiarise yourself with key performance indicators relevant to customer experience. Think about how you’ve monitored and reported on these metrics in the past. Be prepared to share examples of how your insights influenced decision-making and improved services.
✨Showcase Your Problem-Solving Skills
Prepare to discuss challenges you've faced in previous roles and how you tackled them. Highlight your analytical thinking and how it led to actionable solutions that enhanced customer satisfaction or operational productivity.
✨Engage with the Interviewers
Don’t just answer questions; engage in a conversation. Ask insightful questions about Angi’s current customer experience strategies and how the team measures success. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.