Senior Administrative Officer in Newcastle upon Tyne

Contract: Part‑time, 6 month Fixed Term Contract

Salary: £28,355.60 – £33,233.20 pro rata (depending on experience)

Hours: 20 hours per week, Monday to Friday (9am-1pm)

Location: office‑based, Newcastle upon Tyne

Benefits: 28 days’ annual leave (pro rata) plus bank holidays; 6% employer pension contribution

DBS: Enhanced DBS required

Occupational requirement: This post is open to women only, exempt under Schedule 9, Part 1 of the Equality Act 2010

Charity People is delighted to be partnering with the Angelou Centre to recruit for a Senior Admin Officer. This is a pivotal leadership role within a respected, Black‑led organisation supporting Black and racialised women and children affected by domestic abuse and other forms of Violence Against Women and Girls (VAWG). The Senior Admin Officer will play a critical role in ensuring the organisation operates effectively, safely and in full compliance, overseeing administration, HR systems, governance and facilities.

About the charity

For over 30 years, the Angelou Centre has stood alongside Black and racialised women and children in Newcastle. The organisation delivers trauma‑informed, culturally responsive services that support recovery from violence, abuse and discrimination, helping people rebuild safety, confidence and independence. The Centre is rooted in anti‑racist, Black feminist values and survivor‑centred practice.

About the role

The Senior Admin Officer is responsible for leading and strengthening the organisation’s operational infrastructure. This includes oversight of administration, compliance, HR processes, governance, and facilities management. You will work closely with the Executive Director to design and embed effective systems, improve processes, and support organisational growth. This is a strategic and hands‑on role requiring excellent organisational, leadership and problem‑solving skills.

Key responsibilities

• Operations & administration
• Lead and continuously improve administrative systems, processes, and record‑keeping
• Oversee facilities management, including health and safety and building compliance
• Manage supplier relationships and service contracts
• Ensure compliance with regulatory bodies (Charity Commission, Companies House, safeguarding and employment law)
• Lead on GDPR compliance and data protection across the organisation
• Oversee IT systems and infrastructure to ensure efficient and secure working
• HR & people management
• Oversee HR systems and processes, ensuring compliance with UK employment law and best practice
• Develop and implement HR policies, procedures, and strategy
• Lead recruitment, induction, appraisal, and performance management processes
• Support staff development, learning and wellbeing initiatives
• Embed equality, diversity and inclusion across all people management practices
• Monitor HR metrics and provide regular reports to senior leadership
• Leadership & governance
• Support governance processes, including Board administration and policy reviews
• Maintain risk registers and ensure effective compliance frameworks
• Prepare reports for the Executive Director and Board of Trustees
• Support trustee recruitment, onboarding and development
• Represent the organisation externally where required

About you

You will bring:

• Significant experience in a senior administrative, operations or office management role
• Strong knowledge of UK Employment Law, GDPR, and organisational compliance
• Proven experience of managing systems, processes, and multi‑functional operations
• Excellent organisational, project management and problem‑solving skills
• Experience of leading or supporting people management processes
• Ability to handle sensitive and confidential information with professionalism
• A proactive, strategic mindset with the ability to balance hands‑on delivery and oversight

Desirable experience includes

• Experience within the charity or voluntary sector
• CIPD Level 5 or equivalent HR experience
• Experience in governance, Board support or risk management
• Financial administration or budget oversight

Values & Approach

• Commitment to The Angelou Centre’s vision, values, and Black feminist ethos
• Strong commitment to equality, diversity, and inclusion
• Empathy, cultural competence, and a trauma‑informed approach
• Collaborative leadership style and ability to build positive working relationships
• A proactive, solution‑focused and continuous improvement mindset

Representation, Lived Experience & Encouragement to Apply

The Angelou Centre recognises the value of lived experience, cultural understanding and representation in delivering effective, trusted services. We particularly welcome applications from women who feel a strong connection to the communities we support and who believe their background, perspective or lived experience would enhance our work. We are also aware that Black and racialised women are often less likely to apply for roles unless they meet every listed requirement. If you are excited by this role but your experience does not align perfectly with every criterion, we strongly encourage you to apply. You may be exactly the person we are looking for.

How to apply

Please email your CV and a covering letter to Tatiana Ostara outlining how your experience and skills meet the requirements of the role. Closing date for applications: Tuesday 2nd June 9:00 am.

Charity People is a forward‑thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.