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For Companies At a Glance
- Tasks: Deliver exceptional client experiences and support bespoke office projects.
- Company: Join a premium brand focused on high-end client service.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Why this job: Be the face of a premium brand and enhance client satisfaction daily.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Fast-paced role with a focus on teamwork and client engagement.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a polished and service-driven Client Experience Assistant to deliver a high-end, hospitality-led experience to clients in a premium office environment. This role is client-facing and varied, working closely with a front-of-house team and reporting to the General Manager.
What You’ll Do:
- Handle day-to-day client and administrative requests with a professional, personal approach (mail, supplies, taxis, hotels, restaurants)
- Support client move-ins and move-outs, coordinating with design, IT, facilities, and onboarding teams (training provided)
- Assist with bespoke office design projects and show office set-ups
- Organise and support client events and concierge-style experiences
- Track monthly client spend and support the finance team
- Conduct regular building checks to maintain exceptional standards
- Identify opportunities to enhance the overall client and hospitality experience
About You:
- At least 1 year’s experience in a customer service or client-facing role
- Well-presented, professional, and confident representing a premium brand
- Strong communication, organisation, and attention to detail
- Adaptable and comfortable with ad hoc tasks in a fast-paced environment
- Proficient in Microsoft Office and email systems
- Able to work independently and as part of a team
- Strong multitasking and prioritisation skills
- Experience using a CRM system (preferred)
Apply now for immediate consideration.
Client Experience Assistant in England employer: angelamortimer
Contact Detail:
angelamortimer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Assistant in England
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and how they treat their clients. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about client interaction, make sure you can articulate your thoughts clearly and confidently. Try role-playing with a friend or family member to get comfortable with common interview questions.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or projects in the past. This could be anything from coordinating events to handling client requests – it’ll demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re professional and keen on the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Client Experience Assistant in England
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service or client-facing roles. We want to see how you've gone above and beyond to create a great experience for clients, so share specific examples that showcase your skills!
Be Professional and Polished: Since this role is all about delivering a high-end experience, your application should reflect that. Use a clean format, check your spelling and grammar, and present yourself in a way that shows you can represent our premium brand.
Tailor Your Application: Don’t just send the same application everywhere! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we’re looking for and can connect their experience to our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at angelamortimer
✨Know Your Client Experience
Familiarise yourself with the key aspects of client experience and hospitality. Research the company’s values and how they prioritise client satisfaction. Be ready to share examples from your past roles where you enhanced a client's experience.
✨Dress to Impress
Since this role is all about representing a premium brand, make sure you dress professionally. A polished appearance can set the tone for the interview and show that you understand the importance of first impressions in a client-facing role.
✨Showcase Your Communication Skills
Prepare to demonstrate your strong communication abilities. Think of scenarios where you effectively handled client requests or resolved issues. Practising clear and confident responses will help you shine during the interview.
✨Be Ready for Multitasking Questions
Expect questions about how you manage multiple tasks in a fast-paced environment. Have specific examples ready that highlight your organisational skills and ability to prioritise effectively, especially in client service situations.
