At a Glance
- Tasks: Support customers with queries and troubleshoot product issues in a friendly manner.
- Company: Innovative tech business with a fun and supportive team culture.
- Benefits: Earn £14ph, gain experience, and enjoy a vibrant Central London location.
- Other info: Immediate start with potential for long-term opportunities.
- Why this job: Join a high-energy team and make a positive impact on customer experiences.
- Qualifications: Previous customer service experience and a positive, engaging attitude.
The predicted salary is between 28000 - 30000 £ per year.
Hybrid | Central London | £14ph | Immediate Start
Our client, an innovative tech business, is looking for upbeat and customer-focused individuals to join their Customer Care team on an immediate temporary basis. This is a fantastic opportunity to join a fun, social and supportive team in a brilliant Central London location. Ideal for someone looking to earn quickly, meet new people and gain experience in a growing company. It would particularly suit someone between longer-term roles, saving for travel, or looking for a role with genuine temp-to-perm potential.
You’ll be supporting existing customers with product queries and troubleshooting, delivering a positive customer experience every step of the way.
The Role- Handling inbound customer calls and email queries from existing customers
- Supporting customers with troubleshooting and resolving product-related issues
- Managing calls ranging from quick queries to more in-depth problem-solving conversations
- Delivering a friendly, solutions-focused customer experience
- Updating systems accurately with customer notes and outcomes
- Working closely with the wider team to ensure issues are resolved efficiently
- Previous customer service experience is essential
- Positive, engaging and articulate on the phone
- Comfortable in a phone-based role (80–90% calls)
- Calm under pressure and confident handling a range of queries
- A team player who enjoys working in a social, energetic environment
- Available to start next week
If you are interested in this role, please apply for immediate screening.
Customer Care Executive - Join a High-Energy Team (ID:24762) employer: Angela Mortimer
Join an innovative tech business that values a fun and supportive work culture, perfect for those seeking immediate employment in Central London. With competitive pay and the potential for temp-to-perm opportunities, you'll thrive in a high-energy team while gaining valuable experience and building connections in a vibrant city. This role not only offers a chance to enhance your customer service skills but also provides a dynamic environment where your contributions are recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Executive - Join a High-Energy Team (ID:24762)
✨Tip Number 1
Get your game face on! When you’re heading into an interview, remember to bring your energy and enthusiasm. Show them you’re not just another candidate; you’re the one they’ve been waiting for!
✨Tip Number 2
Practice makes perfect! Before your interview, have a mate throw some common customer service questions your way. This will help you articulate your experience and show off your problem-solving skills.
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the team or company culture. It shows you’re genuinely interested and helps you figure out if it’s the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it’s a great chance to reiterate your excitement about the role and the team!
We think you need these skills to ace Customer Care Executive - Join a High-Energy Team (ID:24762)
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous customer service experience in your application. We want to see how you've handled queries and provided solutions in the past, so share specific examples that showcase your skills!
Be Upbeat and Engaging:Since we're looking for upbeat individuals, let your personality shine through in your written application. Use a friendly tone and express your enthusiasm for joining our fun and social team!
Tailor Your Application:Take a moment to read through the job description and tailor your application accordingly. We love seeing candidates who understand what we’re about and can connect their experiences to the role of Customer Care Executive.
Apply Through Our Website:Don’t forget to apply through our website for immediate screening! It’s the quickest way to get your application in front of us, and we can’t wait to hear from you!
How to prepare for a job interview at Angela Mortimer
✨Know the Company
Before your interview, take some time to research the tech business you're applying to. Understand their products, values, and what makes them innovative. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since previous customer service experience is essential for this role, prepare specific examples from your past jobs where you successfully handled customer queries or resolved issues. Highlight your ability to stay calm under pressure and how you delivered a positive experience.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing the questions but engaging with them. Nod, ask clarifying questions if needed, and summarise what you've understood. This will show that you’re attentive and ready to support customers effectively.
✨Be Ready for Role-Play Scenarios
Expect to encounter role-play scenarios during the interview, where you might have to handle a mock customer call. Practice common customer queries and how you would troubleshoot them. This will help you feel more confident and prepared to showcase your problem-solving skills.
