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For Companies At a Glance
- Tasks: Deliver exceptional client experiences and support bespoke office projects.
- Company: Join a premium brand focused on high-end client service.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Why this job: Be the face of a luxury experience and make clients feel valued.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Fast-paced role with a focus on teamwork and creativity.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for a polished and service-driven Client Experience Assistant to deliver a high-end, hospitality-led experience to clients in a premium office environment. This role is client-facing and varied, working closely with a front-of-house team and reporting to the General Manager.
What You’ll Do
- Handle day-to-day client and administrative requests with a professional, personal approach (mail, supplies, taxis, hotels, restaurants)
- Support client move-ins and move-outs, coordinating with design, IT, facilities, and onboarding teams (training provided)
- Assist with bespoke office design projects and show office set-ups
- Organise and support client events and concierge-style experiences
- Track monthly client spend and support the finance team
- Conduct regular building checks to maintain exceptional standards
- Identify opportunities to enhance the overall client and hospitality experience
About You
- At least 1 year’s experience in a customer service or client-facing role
- Well-presented, professional, and confident representing a premium brand
- Strong communication, organisation, and attention to detail
- Adaptable and comfortable with ad hoc tasks in a fast-paced environment
- Proficient in Microsoft Office and email systems
- Able to work independently and as part of a team
- Strong multitasking and prioritisation skills
- Experience using a CRM system (preferred)
Apply now for immediate consideration!
Client Experience Assistant (ID:23976) employer: Angela Mortimer
Contact Detail:
Angela Mortimer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Assistant (ID:23976)
✨Tip Number 1
First things first, make sure you know the company inside out. Research their values, culture, and recent projects. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
When you get to the interview, don’t just sit back and answer questions. Engage with your interviewers! Ask them about their experiences and what they love about working there. It shows you're keen and helps build a connection.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your chat to remind them of your conversation and reinforce your enthusiasm for the role.
✨Tip Number 4
Lastly, don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about landing that Client Experience Assistant role.
We think you need these skills to ace Client Experience Assistant (ID:23976)
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service or client-facing roles. We want to see how you've gone above and beyond to create a great experience for clients, so share specific examples that showcase your skills!
Be Professional and Polished: Since this role is all about delivering a high-end experience, your application should reflect that. Use a clean format, check for typos, and keep your tone professional yet friendly. We’re looking for someone who can represent our premium brand well!
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tailor your CV and cover letter to match the job description. Mention specific tasks from the role that excite you and how your experience aligns with them. It shows us you’re genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and it helps us keep track of applications better. Plus, you’ll get to see more about what we do at StudySmarter!
How to prepare for a job interview at Angela Mortimer
✨Know Your Client Experience
Make sure you understand what a high-end, hospitality-led experience looks like. Research the company’s values and how they translate into client interactions. Be ready to share examples from your past roles where you’ve delivered exceptional service.
✨Show Off Your Communication Skills
As a Client Experience Assistant, strong communication is key. Practice articulating your thoughts clearly and confidently. During the interview, listen actively and respond thoughtfully to demonstrate your ability to engage with clients effectively.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think of situations where you had to handle client requests or resolve issues. Prepare to explain your thought process and the outcomes of your actions.
✨Highlight Your Organisational Skills
This role requires excellent organisation and multitasking abilities. Bring examples of how you’ve managed multiple tasks or projects simultaneously. Discuss any tools or methods you use to stay organised, especially if you have experience with CRM systems.
