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- Tasks: Support a team of Case Managers with client software requests and data management.
- Company: Join a dynamic software company known for its professional and sociable culture.
- Benefits: Enjoy hybrid working with 3 days in the office and 2 days from home.
- Why this job: Be part of a supportive team, enhance your skills, and make a real impact.
- Qualifications: Experience in Customer Service, strong communication skills, and attention to detail required.
- Other info: Immediate start available for the right candidate.
The predicted salary is between 21600 - 32400 £ per year.
Urgently seeking a confident self starter with experience gained in Customer Service within an office environment.
Our software client is seeking a highly organised, strong communicator who has experience of client focused support, someone with excellent attention to detail and tech savvy.
The role will be providing support to a small team of Case Managers (handle client software/tech requests), ensuring they have the support needed to mange the process – a pair of helping hands.
The successful candidate will have experience of working within Customer/ Client Services – who within the role has followed a process, inputted data, liaised with clients in a professional manner over the phone and in email correspondence. Someone with a strong command of the English language – excellent written skills, proactive, a fast learner. A genuine team player.
START ASAP
A great company, professional, sociable – hybrid working 3 days in and 2 from home.
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6m-12m contract - Software, Customer Service Administrator, hybrid, £27k (ID:21769) employer: Angela Mortimer
Contact Detail:
Angela Mortimer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 6m-12m contract - Software, Customer Service Administrator, hybrid, £27k (ID:21769)
✨Tip Number 1
Familiarise yourself with the software products that the company offers. Understanding their features and common customer queries will help you stand out during interviews and demonstrate your proactive approach.
✨Tip Number 2
Brush up on your communication skills, especially in a customer service context. Practising how to handle common client scenarios can prepare you for potential role-play questions during the interview process.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects in previous roles. This will highlight your ability to support the Case Managers effectively.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Gaining insights into the company culture and expectations can give you an edge in your application and interview.
We think you need these skills to ace 6m-12m contract - Software, Customer Service Administrator, hybrid, £27k (ID:21769)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant software skills. Use specific examples that demonstrate your ability to support clients and manage processes effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong communication skills and attention to detail. Mention your experience in liaising with clients and how you can be a supportive team member for the Case Managers.
Highlight Relevant Experience: In your application, emphasise your previous roles in customer/client services. Detail any specific software or tech requests you have handled, as well as your ability to follow processes and input data accurately.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A strong command of the English language is crucial for this role, so make sure your written communication reflects that.
How to prepare for a job interview at Angela Mortimer
✨Showcase Your Customer Service Experience
Be prepared to discuss specific examples from your previous roles where you provided exceptional customer service. Highlight situations where you resolved issues or improved client satisfaction, as this will demonstrate your capability in a client-focused support role.
✨Demonstrate Strong Communication Skills
Since the role requires excellent written and verbal communication, practice articulating your thoughts clearly. You might be asked to respond to hypothetical client queries, so think about how you would handle these scenarios professionally and effectively.
✨Emphasise Your Organisational Skills
The job requires a highly organised individual. Prepare to discuss how you manage your time and tasks, especially when supporting multiple Case Managers. Mention any tools or methods you use to stay organised and ensure that nothing falls through the cracks.
✨Be Tech Savvy
As the role involves handling software and tech requests, be ready to talk about your technical skills. Familiarise yourself with common software tools used in customer service and be prepared to discuss how you quickly learn new technologies.
