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For Companies At a Glance
- Tasks: Be the go-to person for clients, providing advice and support on software services.
- Company: Join a dynamic tech company in Central London with a collaborative team of 160.
- Benefits: Enjoy hybrid working, flexible hours, and a competitive salary of £27k.
- Why this job: Gain valuable experience in a fast-paced environment while helping clients succeed.
- Qualifications: Strong communication skills and a client-facing background are essential; tech-savvy individuals preferred.
- Other info: Immediate start available; perfect for those eager to learn and grow.
The predicted salary is between 21600 - 37800 £ per year.
10-12M CONTRACT
Our technology client is seeking a client-focused Case Manager to join their office of approx 160pp, working within a collaborative team. Acting as the main point of contact for clients, you will provide consultative advice regarding all aspects of various software services, including the collation of transcription, equipment, and logistics requirements. You will liaise directly with senior clients within the business/legal world, providing information, upselling where appropriate, troubleshooting as required, and gathering feedback. This is a varied role requiring a tech-savvy, fast learner who can quickly develop a knowledge of their software and its uses, advising clients as appropriate. You will also be liaising closely with other teams (Business Development, Production, Software Engineering, and Technical Delivery teams) to ensure the delivery of a seamless, efficient service, providing and processing all relevant administration and documentation.
THE PERSON
We are looking for someone who is bright and engaging, with a willingness to learn and use initiative. You should have excellent verbal and written communication skills (English-based degree or relevant experience) and strong attention to detail, time management, and the ability to juggle tasks, adapt, and work under pressure. You must be proficient in Microsoft Office applications and be a team player with a flexible attitude to meet the changing needs of the business and clients. A proven track record in a client-facing or professional services role (corporate) is essential.
Hybrid working: 3 days in the office, 2 from home - 9-5.30pm, with occasional remote support outside of core hours.
IMMEDIATE START
Corporate/Tech Customer Services Support Manager- hybrid, Central London, £27k employer: Angela Mortimer Plc- W1D
Contact Detail:
Angela Mortimer Plc- W1D Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate/Tech Customer Services Support Manager- hybrid, Central London, £27k
✨Tip Number 1
Familiarise yourself with the software and services offered by our technology client. Understanding their products will not only help you answer client queries effectively but also demonstrate your initiative and eagerness to learn during the interview.
✨Tip Number 2
Brush up on your communication skills, especially in a client-facing context. Practice articulating complex information clearly and concisely, as you'll need to convey technical details to clients who may not be tech-savvy.
✨Tip Number 3
Network with professionals in the corporate and tech customer service sectors. Engaging with others in similar roles can provide insights into the industry and potentially lead to valuable connections that could support your application.
✨Tip Number 4
Prepare for situational questions that assess your problem-solving abilities and adaptability. Think of examples from your past experiences where you've successfully managed client relationships or resolved issues under pressure.
We think you need these skills to ace Corporate/Tech Customer Services Support Manager- hybrid, Central London, £27k
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing roles, particularly in professional services. Emphasise your communication skills and any tech-savvy attributes that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed client relationships and provided consultative advice in previous positions.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office applications and any other software tools you are familiar with. Discuss your ability to manage multiple tasks and adapt to changing priorities.
Showcase Your Team Player Attitude: Demonstrate your collaborative spirit by providing examples of how you've worked effectively within teams. Mention any experiences where you liaised with different departments to achieve a common goal.
How to prepare for a job interview at Angela Mortimer Plc- W1D
✨Showcase Your Client-Facing Experience
Make sure to highlight your previous roles where you've interacted with clients. Discuss specific examples of how you provided excellent service, resolved issues, or upsold products. This will demonstrate your ability to thrive in a client-focused environment.
✨Demonstrate Your Tech Savviness
Since the role requires a good understanding of software services, be prepared to discuss any relevant technical skills or experiences. Familiarise yourself with the company's software offerings and be ready to explain how you can help clients understand and utilise these tools effectively.
✨Emphasise Communication Skills
Given the importance of verbal and written communication in this role, practice articulating your thoughts clearly. Prepare to discuss how you adapt your communication style to suit different audiences, especially senior clients in the business and legal sectors.
✨Prepare for Team Collaboration Questions
As you'll be working closely with various teams, think of examples that showcase your teamwork abilities. Be ready to discuss how you’ve successfully collaborated with others in past roles, particularly in high-pressure situations, to deliver seamless service.
