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For Companies At a Glance
- Tasks: Assist clients with queries and provide advice on tech services.
- Company: Join a forward-thinking software company in Central London.
- Benefits: Enjoy a hybrid work model and a supportive team environment.
- Why this job: Great opportunity for career growth in a collaborative culture.
- Qualifications: Customer service experience and strong English communication skills required.
- Other info: Interest in legal software is a plus but not essential.
The predicted salary is between 21600 - 32400 £ per year.
A forward thinking software company is seeking a confident, experienced Customer Service person to join their team. Based in central London, 3 days in - 2 from home, the role is people and client orientated, with extensive written and spoken communication; hence strong English skills (written and spoken) are essential.
Day to day, you will be assisting with queries, offering advice and information about their tech services, who are perhaps lawyers, solicitors, or legal departments. Working for a collaborative company, they are eager to find someone who can see them progress their career with them long term.
Minimum requirements include:
- Customer service experience
- A positive attitude
- A professional approach
- Enthusiasm
- Excellent attention to detail
- Superb communication skills
- Being a fast learner who is keen to do a job well
An interest or experience of working with legal software would be an advantage but not essential.
Case Manager - Customer Service in Tech/legal software, £27k, hybrid, Central London. employer: Angela Mortimer Plc- W1D
Contact Detail:
Angela Mortimer Plc- W1D Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Manager - Customer Service in Tech/legal software, £27k, hybrid, Central London.
✨Tip Number 1
Familiarise yourself with the legal software landscape. Research common tools and platforms used by lawyers and solicitors, as this knowledge will help you engage more effectively during interviews and demonstrate your interest in the role.
✨Tip Number 2
Practice your communication skills. Since the role requires extensive interaction with clients, consider role-playing scenarios with friends or family to enhance your ability to articulate solutions clearly and confidently.
✨Tip Number 3
Network within the legal tech community. Attend relevant events or join online forums to connect with professionals in the field. This can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 4
Showcase your enthusiasm for customer service. During any interactions, whether in interviews or networking, emphasise your passion for helping others and your commitment to providing excellent support, as this aligns with the company's values.
We think you need these skills to ace Case Manager - Customer Service in Tech/legal software, £27k, hybrid, Central London.
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the job description. Emphasise your communication skills, attention to detail, and any experience you have with tech or legal software.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your previous experience has prepared you for this position, particularly in handling client queries and providing excellent service.
Highlight Relevant Skills: In your application, clearly outline your strong English communication skills, both written and spoken. Provide examples of situations where you've successfully communicated complex information to clients or colleagues.
Show Your Interest in Legal Software: Even if you don't have direct experience with legal software, express your interest in the field. You can mention any related coursework, personal projects, or your eagerness to learn about the tech services offered by the company.
How to prepare for a job interview at Angela Mortimer Plc- W1D
✨Showcase Your Communication Skills
Since the role requires extensive written and spoken communication, be prepared to demonstrate your English proficiency. Practice articulating your thoughts clearly and concisely, as this will reflect your ability to assist clients effectively.
✨Highlight Relevant Experience
Make sure to discuss your previous customer service experience in detail. Share specific examples of how you've handled queries or provided advice, especially in a tech or legal context, to show that you understand the nuances of the industry.
✨Emphasise Your Positive Attitude
A positive attitude is crucial for this role. During the interview, convey your enthusiasm for the position and the company. Share instances where your positivity helped resolve a challenging situation or improved customer satisfaction.
✨Demonstrate Attention to Detail
Given the importance of detail in customer service, prepare to discuss how you ensure accuracy in your work. You might want to mention any tools or methods you use to maintain high standards, which will reassure them of your capability.
