People and Operations Coordinator in Liverpool

Location: Liverpool – Hybrid (minimum 3 days per week on site)

Salary: £26,000 - £28,000 Full-Time Equivalent (FTE)

Working Hours: 10:00 AM – 2:00 PM, Monday to Friday (20 hours per week)

Job Type: Part-time, Permanent

Reporting To: Finance Director, while working closely with our external HR consultant.

About Us

We are a creative EdTech company building and maintaining intuitive web-based applications used by over 20,000 schools, every local authority in England, and a growing number of Multi-Academy Trusts and Diocesan organisations. Our work has a real impact on education at scale, helping schools and LAs improve outcomes. We combine technical expertise with a culture that values innovation, curiosity, and accountability.

The Role

Due to continued growth, we are looking for a highly organised and proactive People and Operations Coordinator to join our Finance & Office team based in our Liverpool office. This role offers regular daily hours of 10:00 AM to 2:00 PM, providing excellent day-to-day stability. You will need to be on-site a minimum of 3 days per week, with the flexibility to work additional hours or extra days on-site when business needs require it.

You will deliver high-quality HR administration and people support across the business. This role is primarily focused on ensuring smooth, efficient, and compliant people processes throughout the employee lifecycle. Alongside the HR focus, you will support wider business operations, general coordination, and cross-functional administrative activities.

Key Responsibilities

• End-to-End People & HR Administration
• Onboarding: Prepare offer letters, issue contracts, set up new starter profiles, and coordinate first-week induction schedules.
• Offboarding: Prepare any letters, calculate final holiday balances, schedule exit interviews, and manage the return of company kit.
• HR Systems Management: Act as the primary administrator for our HR software, keeping all employee records, data updates, and charts current.
• Compliance Tracking: Verify and log Right to Work documents, schedule mandatory training, and track policy sign-offs across the team.
• Employee Support: Serve as the first point of contact for day-to-day team queries regarding holiday allowances, company policies, and absence logging.
• HR Consultant Liaison: Prepare documentation and escalate complex employee relations queries to our external HR consultant.
• ISO & Quality Management Compliance
• Audit Trails: Maintain strict document control, version tracking, and complete records of staff training matrices to support our ongoing ISO standards and quality audits.
• Policy Acknowledgement: Ensure all new and revised company policies are properly distributed, read, and formally signed off by relevant team members.
• Data Integrity: Ensure all physical and digital personnel files are handled securely and kept in exact alignment with both GDPR and ISO data management guidelines.
• Recruitment Coordination
• Vacancy Posting: Format and publish job descriptions on external job boards, LinkedIn, and our internal careers page.
• Candidate Tracking: Monitor the applicant tracking system, screen initial CVs against baseline criteria, and send updates to candidates.
• Interview Logistics: Coordinate hiring manager diaries, set up MS Teams or in-person interview slots, and collate feedback forms.
• Office Management & General Operations
• Workspace Maintenance: Manage day-to-day office presentation in Liverpool, ensuring meeting rooms are tidy and facilities are functioning.
• Stock & Supplies: Monitor inventory and order office stationery, staff refreshments, and general workplace consumables.
• Visitors & Enquiries: Greet incoming guests, handle central office phone calls, and manage incoming and outgoing post/couriers.
• Finance & Office Support: Collaborate with the wider team on data entry, basic expense filing, and simple cross-functional administrative tasks.
• Ad-Hoc Projects: Provide hands‑on coordination support for internal staff events, team‑building activities, and workplace culture initiatives.

Essential Experience

• Background: Minimum 2 years' experience in office administration or business support.
• Availability: Ability to work onsite in Liverpool under a hybrid arrangement (not fully remote).
• Core IT Skills: Proficiency in Microsoft Excel, Outlook, Teams, Word, and general digital business tools.
• Work Style: Strong organisation, attention to detail, and ability to manage multiple priorities independently or in a team.

Desirable Experience

• HR & Hiring: Familiarity with HR admin, onboarding, and recruitment coordination.
• Tech Stack: Experience with BreatheHR, Slack, Confluence, Jira, Zoom, Teams, or CRM platforms.
• Environments: Prior exposure to compliance/ISO27001 settings or EdTech, SaaS, or tech-focused sectors.

Key Attributes

• Interpersonal: People-focused, approachable, collaborative, and highly discreet with confidential data.
• Operational: Proactive, adaptable to changing priorities, and focused on process improvement.

Benefits & Culture

• Financial Growth: After probation, all employees automatically receive an incremental monthly salary increase, amounting to an extra £500 every year.
• Hybrid Working: We offer a blend of remote and office-based working based on the needs of the individual and the business.
• Creative Office Space: We have a ball pool, swings, popcorn machine, and a gypsy caravan!
• Time Off to Recharge: Enjoy a full Christmas shutdown period, plus your birthday off in addition to your standard annual leave allowance.
• Work-Life Balance: Regular "Finish Early Fridays" as a reward for all your hard work.
• Family Support: Comprehensive parental leave (maternity, paternity, and adoption) available from day one, plus a dedicated dependants leave allowance for when family members are poorly.
• Health & Wellbeing: Private medical insurance is provided to make sure you are always looked after.
• Learning & Development: Ongoing training and professional qualifications, alongside dedicated Innovation Days to step away from the day-to-day and work differently.
• Surprise Treat-Days: Regular park fun days, meals out, and workshops—who knows what's next?

Application Process

We are an equal opportunity employer and welcome applications from all suitably qualified individuals regardless of race, sex, disability, religion/belief, sexual orientation, or age.

Right to Work: All applicants must have the right to legally reside and work in the UK. Evidence of this will be required prior to the commencement of any employment.